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Night Auditor

4 months ago

Falmouth, United States AutoCamp Full time
Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

AutoCamp is seeking a Front Desk Night Auditor to be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis.

AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations - we call it Outdoor Hospitality.

Sound good? We'd love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.

Requirements

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:
  • Greet and welcome guests by speaking in a warm, friendly and courteous manner.
  • Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
  • Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies.
  • Collect and distributes messages for guests.
  • Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
  • Assist in solving billing discrepancies.
  • Perform cancellations according to procedures.
  • Follow through and complete Supervisor's checklist by end of shift.
  • Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
  • Attend department meetings.
  • Perform any other duties as requested by Supervisor.

DESIRED SKILLS AND EXPERIENCE
  • Ability and Comfort in Working with Cloud Based Applications
  • Preferred: Knowledge of Google Suite products.
  • Preferred: Customer service background.

EDUCATIONAL REQUIREMENTS AND PREFERENCES
  • No educational requirement.
  • Preferred: College degree in hospitality, business administration or similar.

THE RIGHT PERSON WILL....
  • Strong Relational Skills
  • Thoroughness and an Attention to Detail
  • Excellent and Attentive Customer Service
  • Must be a MacGyver, and able to find solutions when issues arise.

Salary Description

$20/HR