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Licensed Optical Manager

2 months ago

Queens, United States Warby Parker Full time

New Store Opening

Job Status: Full-Time

Warby Parker is on the lookout for a highly skilled Licensed Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers. Whether you're helping longtime Warby Parker fans or first-time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how they're made.) Acting as both a coach and team player, you'll lead your store's Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who's able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow. Sound like the job for you? Read on

What you'll do:

Optical duties

* Work directly with customers to help meet all of their eyewear needs
* Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
* Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
* Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

* Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
* Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
* Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
* Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
* Support general store systems, inventory databases, and business operations

Who you are:

* A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's been in a management position for 2+ years
* A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
* Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
* Passionate about the eyewear and retail industries
* A clear and effective communicator-you can break down technical terms for customers to easily understand
* Dedicated to going above-and-beyond to make customers (and your teammates) happy
* Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
* Someone who takes your work very seriously, but not yourself
* Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

* Health, vision, and dental insurance
* Life and AD&D Insurance
* Paid time off
* Paid Holidays
* Retirement savings plan with a company match
* Parental leave (non-birthing parents included)
* Short-term disability
* Employee Assistance Program (EAP)
* Bereavement Leave
* Optical Education Reimbursement
* Snack Pantry
* And more (just ask)

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