Customer Service Intern

2 weeks ago


Columbus, United States Worthington Enterprises Full time

Job Summary: We are seeking a motivated and detail-oriented individual to join our Consumer Products team as a Customer Service Intern. This is a paid internship, and will support the Customer Service Manager in creating more efficient processes across the team, with a focus on building better training resources.

Key Responsibilities:

* Collaborate with Customer Service and cross-functional team members identify training needs and areas for improvement.
* Assist in the creation and revision of training materials, including manuals, guides, e-learning modules, and video content.
* Gather and analyze feedback from our most recent new hires to identify training gaps.
* Build on our existing Commercial Resource Hub to maintain an organized repository of training materials and ensure they are up-to-date and easily accessible.
* Support other customer service-related projects and initiatives as needed.

Qualifications:

* Currently pursuing a degree in Communications, Business, Sales, Human Resources, or a related field.
* Strong organizational and time management skills.
* Strong written and verbal communication skills.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
* Experience with SharePoint and Tableau preferred.
* Ability to work both independently and collaboratively in a team environment.
* Passionate about customer service and continuous improvement.



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