Guest Services Representative

4 weeks ago

Chicago, United States Frank Lloyd Wright Trust Full time

Organization**:Frank Lloyd Wright Trust**

Job Title**:Guest Services Representative (Seasonal)**

Job Type**:Part-time (Non-exempt) March through September**

Job Location(s)**:Downtown Chicago, Hyde Park, Oak Park**

Salary**:$16.50 per hour**

**Organization Summary**:
Established in 1974, the Frank Lloyd Wright Trust organization has evolved over five decades, growing its historic sites, expanding its communications through technology, and serving wider audiences. Its mission: To engage, educate and inspire the public through interpretation of Frank Lloyd Wright’s design legacy and preservation of his original sites for future generations.

**Position Summary**:
Carry out all aspects of guest services operations, including: guest orientation, tours, retail sales, scheduling, phone reservations, administrative support, coordination of onsite special events, programs, and facility rentals, etc.

**Position Duties**:

- Deliver quality daily guest experiences and activities including (but not limited to): greet and orient visitors, call and conduct tours, sell and/or distribute audio tour equipment per established procedures, sell retail products and Trust memberships, facilitate programs, events, and special uses of Trust sites.
- Assist in the daily preparation of the sites for delivery of guest experiences including (but not limited to): signage, equipment, event and/or program set ups and housekeeping details.
- Ensure friendly customer service and safety goals that meet organizational objectives.
- Participate in and complete the interpreter training program(s), successfully learning to lead tours.
- Provide organizational support and back up as needed in all areas of department activity

**Additional Duties** may include, but are not limited to:

- Coordinate, sort and distribute all incoming/outgoing mail and deliveries
- Maintain office supplies, shop, kitchen inventory
- Process general office supply orders
- Provide basic instructions to staff on standard office machine operations
- Assist on inter-departmental projects

**Qualifications**:

- College degree preferred (current students encouraged to apply)
- 1-2 years of Customer Service experience
- 0-2 years of Data Entry experience
- Experience in hospitality, museums, or other service industry with proven results preferred
- Comfortable using computer and phone system
- Comfortable speaking in front of large groups
- Ability to travel to visitation sites (weekdays and occasional weekends)

**Environment**:
House museum sites are multi-level (areas not accessible to the mobility impaired). FLWT is a smoke and drug-free environment and equal opportunity employer.

**Job Types**: Part-time, Seasonal

Pay: $16.50 per hour

Schedule:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- This position requires traveling to multiple locations. Are you willing and able to reliably commute to them? (Oak Park, Chicago, Hyde Park)
- Are you comfortable speaking in front of large groups of people?

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

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