Client Solutions Intern

3 weeks ago

Elkridge, United States ICAT Logistics, Inc. Full time

General Purpose of job:

To support the BWI team in gaining and retaining profitable accounts. To provide the highest-level customer experience during these interactions.


Essential Duties and Responsibilities:


Client Solutions Administration

  • Research Federal Contract opportunities by NAICS code.
    • Create a qualified lead profile utilizing various tools like GovWin, Zoom Info, etc.
    • Outreach to these opportunities through a targeted marketing campaign.
    • Track these opportunities in ICAT's CRM
  • As needed, assist with various administrative tasks tied to sales efforts.
    • Formal sales presentations, RFPs & RFQs, Standard Operating Procedures
  • Client Engagement
    • Telephone outreach for various opportunities, including but not limited to tradeshow, dormant/inactive accounts, quote follow-up
    • Enter all sales support activity in ICAT's CRM Program, such as but not limited to account profiles, call activity, customer correspondence, etc.
  • Outside Sales
    • Participate in outside sales calls with the team members
    • Attend a local trade show
      • If possible, attend a T3 event to learn internal tradeshow processes.
  • Join sales bi-weekly team meetings.
  • Other emergent duties and projects that may be requested in support of ICAT's fast-paced environment

Minimum Job Requirements:

  • High school education required and some college ideal.
  • Outstanding communication skills -- Excellent verbal and written with an emphasis on listening.
    • Strong presentation skills
  • Highly motivated team player with an outgoing and positive work attitude, drive to learn and grow.
  • Extremely well organized and detail-oriented; able to handle multiple tasks simultaneously and meet deadlines.
  • Advanced PC skills and Microsoft Office products
    • Knowledge of other programs like Canva, Prezi, and LinkedIn, a plus.
  • Ability to plan and effectively set priorities for implementation.
  • Ability to work in a response-oriented industry, within a fast-paced entrepreneurial environment.
  • Ability to build relationships with internal and external clients.
    • Ability to travel, if needed, to visit clients on-site.
    • Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization.
    • Adopt ICAT's core values and seamlessly integrate into ICAT's culture.

Personal Characteristics:

  • Strong work ethic with persistence in pursuit of objectives
  • Understands and responsive to situations that require a sense of urgency
  • Consistent in follow-up and follow-through
  • Credible with a high level of personal integrity
  • Loyal and dedicated to the success of colleagues and team members
  • Optimistic outlook toward all activities, able to transmit this optimism to others
  • Will naturally adopt ICAT's core values and seamlessly assimilate into ICAT's culture

Company Overview:

ICAT Logistics' goal is to be the workplace of choice for the best and brightest. The attraction of top talent and hiring of A-players is our corporate focus. Our mission of helping all we touch grow begins with our ICAT teammates. We recruit, hire and train based on experience and strengths and often modify a position for the best fit.

Our teammates truly understand our mission and are empowered to find the right solutions for our clients, resulting in the WOW feeling they have come to expect from ICAT. Entrepreneurialism, self-determination, and love of learning are just a few of the characteristics that describe our people. Family atmosphere, personal growth, and mutual support are attributes we strive for.

From the first office in Baltimore opened in 1993, ICAT has expanded to 18 offices in the US and over 100 global affiliate partners. ICAT has won awards and industry accreditations both regionally and nationally. Both financially strong and forward-thinking, ICAT is poised for unprecedented growth. Do you have what it takes to join the ICAT team?

Supervisory Responsibilities: N/A

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