Customer Service Professional

2 weeks ago

Ada, United States Arvig Full time
Arvig: Where Innovation Meets Opportunity

Join one of the nation's largest independent broadband service providers Arvig delivers cutting-edge broadband and telecommunications services-including high-speed internet, TV, phone, and security-to residential and business customers across Minnesota and beyond.

Position Summary

As a Customer Service Professional, you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.

What You'll Do:

As a Customer Service Professional, you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.
  • Be a Product Pro: Learn the ins and outs of Arvig's awesome products and services
  • Solve Problems: Help customer find solutions, educate them on self-service tools, and make sure they leave every interaction happy
  • Stay Connected: Handle calls, chats, emails, and face-to-face interactions with a smile and stellar communication skills
  • Own the Process: Navigate billing systems, process transactions, and complete service orders like a boss
  • Build Relationships: Collaborate across teams and make sure every customer feels confident and valued

What We're Looking For:
  • A tech-savvy problem solver who's passionate about helping others
  • Stellar communications skills and the ability to explain things in a clear, friendly way
  • Attention to detail
  • Resiliency, dependability, and a commitment to continuous learning
  • High school diploma or GED required; an associate's degree is a plus

Your Schedule: This is a full-time position with hours of Monday - Friday, 9:30 a.m. 6:00 p.m., and occasional Saturdays from 9:00 am to 1:00 pm.

Your Location: This position can be located in our Ada or Twin Valley retail location

At Arvig, we value or employees and their contributions. That's why we offer a competitive salary and a comprehensive benefits package that includes:
  • Health, dental, and vision insurance
  • 401K with company match
  • Profit sharing
  • Employee Stock Ownership Plan (ESOP) - Own a piece of the company you help build
  • Paid time off, holidays, and education reimbursement
  • Company services discounts and FREE internet in eligible service areas*

Join us and help shape the future of connectivity.

Apply today and see why our team is proud to say, "This is the Arvig Advantage"

Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

*At your primary residence located in an Arvig service area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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