Customer Service Supervisor
3 weeks ago
Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity…YOU
This is an EXCITING time to Join the City of Richmond We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
* Virginia Retirement System (VRS)
* Language Incentive
* Referral Bonus
* Tuition Assistance Program
Description
The City of Richmond Department of Finance - Delinquent Collections Division is seeking a qualified candidate for the position of Customer Service Supervisor. The selected incumbent will supervise employees and activities related to City of Richmond Delinquent tax accounts. Work may include assisting staff with all delinquent collection efforts; tracking and managing payment arrangements; researching and correcting account errors; generating and reading reports; coordinating with staff on Tax Sale and issuing NOI letters; coordinating monthly delinquent mailings; responding to phone calls, emails, and in-person inquiries.
This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.
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