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Customer Service Representative

4 months ago

Richmond, United States Zobility Full time

Job Title : Customer Account Specialist

Job Location: Richmond, Virginia 23219, USA

Position Type: contract( 12 months) with possible extension

Type : Hybrid

Pay rate: $15/hr - $19/hr on w2 with Benefits

Education:

  • HS/GED Required
  • Associate degree prefer, not required

Requirements:

  • Must have customer-facing experience (in person or phone): 2 years or more
  • Must have strong computer skills (Microsoft office, video conferencing, etc.)
  • Must be able to multi-task between activities and screens during customer interactions.
  • Experience working with the public where the customer experience is the main focus.
  • Must have strong interpersonal communication skills with customers, supervisors, peers.
  • Bi-lingual is wonderful, but not required.
  • Minimum 2+ years of experience in a inbound call center environment
  • It would be a plus to also have experience with utilities

Responsibilities:

  • Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers.
  • Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client Customer Account Management team for years to come.
  • Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

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