Client Retention Specialist
1 month ago
Location: Hybrid Remote / Alpharetta
Pay Range: $18-22 / hour depending on experience
Job Duties and Responsibilities
- Communicates value proposition to new and current accounts to ensure clients maximize benefits
- Identifies additional areas of opportunity or clarification needed for clients based on call results
- Identifies retention trends and coordinates resolution actions with management
- Provides timely follow-up on all accounts
- Leverages multiple mediums to ensure best-fit communication with accounts
- Works with clients to amicably resolve issues in a way that encourages loyalty
- Other duties as directed by Experience Team Manager or Leadership
- Customer service experience including interaction with a large customer base
- Highly motivated with a positive spirit
- Strong communication, problem solving, and analytical skills required
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly
- with excellent attention to detail
- Ability to work independently and as part of high-functioning, fast-moving team
- Proficient use of Microsoft Office, with high capability in Excel, Powerpoint, Outlook and Teams
- Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
- Strong interpersonal skills and ability to build relationships with businesses
- Ability to handle highly confidential information with discretion
- Ability to achieve high performance goals and meet deadlines in a fast-paced environment
- Flexible and adaptable to change with ability to manage multiple priorities and responsibilities
Compensation / Pay Rate (Up to): $18.00 - $22.00 Per Hour
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