National Support Center Rep

3 weeks ago


Arlington, United States Six Flags, Corp. Full time

Summary: The Six Flags National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country

Availability:

* Applicants MUST be available to work shifts from 11 AM - 8 PM
* Minimum availability of Friday, Saturdays, and Sundays required
* This is NOT a remote position.
* Applicants MUST be 18+ years of age.

You'll contribute to our mission by:

* Supporting the Six Flags Mantra - Friendly, Clean, Fast, and Safe Service
* Talking with guests and answering questions regarding park policies and procedures
* Resolving guest complaints and concerns in a friendly and professional manner

You'll do it with your:

* Proficiency in computer skills in Microsoft Office and Windows OS are required
* Basic to intermediate Salesforce's experience
* Ability to communication via phone, chat and email to resolve concerns
* Strong work ethic, attention to detail, and a commitment to safety
* Ability to interact in a professional and positive manner
* Problem-solving skill
* Excellent written and verbal communication skills
* Sense of urgency and fun
* Friendly, outgoing personality, and ability to address guest concerns with empathy
* Ability to read, speak, write, and understand the English language



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