Catering Sales Manager

3 weeks ago

Montgomery, United States PCH Hotels and Resorts Full time

* Demonstrates a thorough understanding of PCH Standards, hotel Brand Standards, and the operational aspects of business bookings, ensuring adherence to high-quality service delivery.
* Collaborates seamlessly with the hotel service team, fostering a culture of exceptional customer service and teamwork.
* Skillfully negotiates hotel services and executes PCH's Group Sales Agreement for each business opportunity, ensuring mutually beneficial agreements.
* Acts as the primary customer liaison during events and programs, consistently meeting daily needs and ensuring overall customer satisfaction.
* Works in close coordination with off-property sales channels, ensuring a cohesive and complementary approach to sales efforts.
* Proactively identifies, qualifies, and solicits new group/catering business to achieve personal and hotel revenue goals.
* Possesses a comprehensive understanding of the market, including competitors' strengths and weaknesses, economic trends, supply and demand, and effectively leverages this knowledge in the sales process.
* Strategically close the most advantageous opportunities for the hotel, taking into account market conditions and hotel requirements.
* Utilizes strong negotiation skills and creative selling abilities to successfully close business deals and negotiate contracts.
* Cultivates and strengthens relationships with both existing and potential customers, laying the foundation for future bookings. Activities include sales calls, entertainment, FAM trips, and trade shows.
* Effectively utilizes Marriott Global Source for valuable resources and information, including Training Energizers, to enhance sales effectiveness.
* Leverages available eTools such as eRooming Lists, eProposals, and Passkey to streamline sales processes and enhance efficiency.
* Monitors same-day selling procedures to maximize room revenue and effectively manage hotel occupancy levels.
* Conducts site inspections to showcase the hotel's facilities and services, enhancing the client's experience and confidence in the property.
* Efficiently prepares and creates contracts as required for successful business transactions.
* Actively refers potential clients to other PCH properties, leveraging the broader portfolio to meet customer needs.
* Sets a positive example for guest relations, displaying a strong commitment to exceptional service delivery.
* Actively engages with guests to obtain feedback on product quality and service levels, promptly and effectively addressing any concerns or complaints.
* Regularly reviews meeting planner results to gauge guest satisfaction levels and proactively seeks opportunities for service performance improvement.

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