Call Center Customer Service Rep

1 month ago

Salem, United States Butler America Aerospace Full time


Call Center Customer Service Representative

Location: Salem, OR (97302)

Job ID: #68780

Pay Range: $17.00

Shift: 1st shift only

Call Center Experience: Preferred 6 months experience or more


On-site work in Salem office

Paid Training for 1-3 weeks

If you do NOT have 6mos of Call Center Customer Service Experience - Please send Resume as we have Positions that require less experience.

SUMMARY

  • This position is Inbound Customer Service providing Customer Service via telephone & some Light Technical Support Assistance (training provided) for cutting edge Electronic Lockboxes and Access Keys to the Real Estate & Rental Management Industry.
  • Customer Service Rep is expected to multi-task tools and screens to perform Light Technical Support Assistance (will train) via telephone in an efficient and effective manner, while maintaining courtesy and professionalism.
  • Call Center Rep will determine call resolution and document calls appropriately.
  • Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience.
  • Follow call-handling procedures to assure uniform support within the guidelines of the department.
  • Meet call handling, volume and productivity performance metrics.
  • Attendance and punctuality are essential functions of the position.
  • This Customer Service position is located On-site in Salem, Oregon in an office call center environment.



REQUIRED SKILL & EXPERIENCE

  • High school diploma or GED
  • 6 months of Call Center Customer Service experience preferred
  • Must have strong Customer Service/Communication soft-skills
  • Proficient in Microsoft Office - Word, Excel, Outlook
  • Must be able to communicate information easily over the telephone and email
  • Preferred -experience with ORACLE or SAP / ARIBA Software is A plus but not required ( will train on use)
  • Able to Interview ASAP & Start Working in 1 -2 weeks



OTHER REQUIREMENTS

  • Pass a drug test
  • Pass a background check


If you do not have 6mos of Call Center Customer Service Experience - Please send Resume as we have entry level Positions that require no experience.

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

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