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Customer Service Call Center Rep

4 months ago

Salem, United States Butler Aerospace & Defense Full time
Customer Service / Call Center Rep (entry level)
Location: Salem, OR (97302)
Job ID: #67274
Pay Range: $16-$16
On-site work only

SUMMARY:
  • This position is for an Inbound Call Center Representative providing outstanding levels of customer service and accurate scheduling in the BrokerBay Real-Estate Management Software
  • Reps are expected to multi-task using multiple screens to look up customer information and scheduling appointments via telephone in an efficient and effective manner, while displaying a pleasant, courteous, and professional level of assistance.
  • Proper call documentation, organization and follow through is essential to ensure the best customer experience.
  • Follow call-handling procedures to assure uniform support within the guidelines of the department.
  • Meet call handle volume and productivity performance metrics.
  • Attendance and punctuality are essential functions of the position.
  • The BrokerBay Live Concierge Support position is located on-site in Salem, OR in an office (call center) environment.
  • This is a 40 hour a week position with occasional opportunities for OT.
  • Good Attendance and punctuality are essential functions of the position.

REQUIREMENTS:
  • HS Diploma or GED
  • Pass drug test & background checks
  • Basic PC, Typing & Data Entry skills
  • Able to work a 1st shift, there is no 2nd/3rd shifts

Benefits provided:
  • 401K
  • Medical, dental, and vision
  • Sick time as applicable to state law

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.