Dispatcher

2 weeks ago

Owings, United States Kelly Generator & Equipment, Inc. Full time
We are seeking a reliable and efficient Dispatcher to join our Service team. As a Dispatcher, you will be responsible for coordinating and dispatching our service technicians.

Responsibilities:
  • Schedule assigned technicians with planned maintenance, repairs, and troubleshooting.
  • Consult with Field Service Managers on all troubleshoot calls.
  • Document accurate information in software system.
  • Schedule according to best geographical location and technician certification.
  • Support technicians for parts and tools for assigned work.
  • Ensure scheduling goals are met.
  • Respond to customer inquiries.
  • Participate with "ON-CALL" for weekly Dispatch coverage.
  • Maintains professional appearance.
  • Assist in other duties as assigned.

Qualifications:
  • High school diploma or equivalent required; additional education or certification in logistics, transportation, or a related field is a plus
  • Proven experience as a Dispatcher or in a similar role, preferably in the transportation or logistics industry
  • Knowledge of transportation systems, dispatch software, and GPS tracking systems is a plus
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Ability to work under pressure and make quick decisions
  • Proficient in using computer systems and software

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