Senior Customer Support Coordinator

5 hours ago

Brea, United States Beckman Coulter, Inc. Full time
Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Senior Coordinator Customer Support for Beckman Coulter Diagnostics is responsible for interacting with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, attend to low supply, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support.

This position is part of the Order Management Team located in Brea, CA and will be designated as onsite. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Order Management Team and report to the Supervisor of Customer Support. If you thrive in a fast paced, supporting role and want to work to build a world-class organization-read on.

In this role, you will have the opportunity to:
  • Master multiple critical responsibilities within Order Management organization
  • Provide excellent support to internal and external stakeholders through various functions including telephone, email, eStore, eCommerce, business channels; Maintain effective communication with customers to ensure accurate billing and shipments.
  • Contribute to team effort by collaborating on team projects and process improvement initiatives; Communicate and influence critical updates directly to peers and leadership.

The essential requirements of the job include:
  • High school Diploma with 4 years of experience. College-level education is preferred.
  • Proficient written and verbal communication skills.
  • Multifaceted customer service or sales support experience showcasing ability to think critically, be flexible, and excel in different functions as business requires.

It would be a plus if you also possess previous experience in:
  • Using ORACLE (or a similar size ERP system, i.e., SAP, JD Edwards, etc.)
  • Fully understand the quote-to-cash process; ordering, warehouse distribution cycle ending with billing the client.
  • Experience in an eCommerce or high-volume order/email intake environment.

The hourly range for this role is $26.44 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

#LI-GCC

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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