Client Advisor, Ladies Shoes

2 weeks ago

Los Angeles, United States Neiman Marcus Full time

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Purpose

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the Client Experience

* Greets and welcomes clients throughout all areas of the store, creating a welcoming environment with

a positive attitude

* Connect with clients in a friendly and meaningful way
* Makes every client interaction a personal and seamless experience
* Exhibits behaviors that support client satisfaction goal (KPI)
* Maintains a customer-centric mentality, serving the client whenever, wherever, and however
* Demonstrates timely follow-up and follow-through on customer requests and commitments
* Promotes the benefits of the InCircle program and opens new accounts
* Showcases and speaks to the services offered in store during client interactions (i.e.BOPIS, curbside,

alterations, restaurants, beauty)

* Anticipate the customer's needs
* Graciously processes returns and exchanges

Drive Sales through Technology & Wardrobing

* Educates self and client on merchandise, events, promotions, policy and services
* Demonstrates expert styling and brand knowledge, curious about all categories in the store
* Understands how to showcase product differently based on if a client is remote or in-person
* Recommends merchandise in person and digitally based on product knowledge and client

preferences, regardless of department or channel

* Takes an omnitude approach to identify and recommend merchandise across all channels; leverage

omni-channel and fleetwide inventory

* Utilizes selling tools and digital store technology to sell across all channels effectively
* Achieves personal sales, client conversion and wardrobing goals

Cultivate & Grow Client Relationships

* Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal

business

* Cultivates the client relationship through personalized connection (emails, texts, looks)
* Acquires and build client base primarily through forming relationships with new clients and retaining

loyal clients through spend and frequency of trips

Job Description

* Ability to strategize own business and be self-motivated; takes initiative to increase individual

productivity through wardrobing, successful outreach and technology usage

* Utilizes digital tools and social media to connect with clients and drive intentional traffic
* Leverage gifting and elevated experiences to drive loyalty and spend

Champion Operational Excellence

* Assists in operational tasks (actively maintains selling floor, fills in stock, processes new receipts, cleans

fitting rooms, returns merchandise back to other departments)

* Ensures audit compliance (such as will-call and hold policies)

Contributes to Team Successes

* Actively creates a positive work environment through teamwork and collaboration
* Readily shares product knowledge and expertise with others
* Partners with others to provide best client experience
* Maintains positive working relationships through the company

Qualifications

* Motivated and results-driven with a proven ability to set and achieve sales goal
* Exceptional with technology and has experience selling to clients using digital tools
* Has the tenacity and creativity to connect with customers throughout the selling journey
* Styling, fashion and/or fashion retail experience preferred
* Commission sales experience preferred
* High School Diploma / equivalency required
* Associates must be willing to work a flexible schedule based on business need, which will include

evenings, weekends, and holidays

  • Expert Client Advisor, Men's Ready to Wear

    4 days ago

    Los Angeles, United States The Louis Vuitton Company Full time

    **Expert Client Advisor, Men's Ready to Wear & Shoes - Rodeo Drive** Share on: Los Angeles, United States 06 January 2022 Permanent Job **Position** Louis Vuitton at Rodeo Drive is seeking a client focused professional with an expertise in Men's Ready-To-Wear & Shoes. We specifically seek management experience with a proven track record of cultivating and...

  • Client Advisor

    3 weeks ago

    Los Angeles, United States Asystem Full time

    Bezel is the first technology company dedicated to high end watches, building a 100% authenticated marketplace that delivers trust at scale. We are rethinking the entire watch buying experience from browsing & transacting to tracking the market. We’re a team of collectors, enthusiasts, and technologists disrupting the $26B secondary watch market. Bezel is...

  • Remote Client Advisor

    2 weeks ago

    Los Angeles, United States Pierre Strand Full time

    Are you ready to take the next step in your career, blending the best of sales and client service? Look no further! We're on the lookout for passionate and motivated individuals to join our dynamic team as Remote Client Advisor, leading our sales effort. Get ready to unlock your full earning potential while enjoying a fulfilling and rewarding career path.As...

  • Client Services Advisor

    2 days ago

    Los Angeles, United States ASCENDO Full time

    Client Service Advisor - Wealth Management - Los Angeles, CA Our client is seeking a full-time Senior Client Service Associate to join our Client Service team in their Los Angeles, CA office. This is a mid-level position that is instrumental in supporting advisory teams and an excellent opportunity to develop within the financial services industry while...

  • Client Services Advisor

    1 week ago

    Los Angeles, United States ASCENDO Full time

    Client Service Advisor - Wealth Management - Los Angeles, CA Our client is seeking a full-time Senior Client Service Associate to join our Client Service team in their Los Angeles, CA office. This is a mid-level position that is instrumental in supporting advisory teams and an excellent opportunity to develop within the financial services industry while...

  • Client Advisor

    6 days ago

    Los Angeles, United States Dolce & Gabbana S.r.l. Full time

    Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our Los Angeles Beverly Center Boutique . We are seeking an exceptional Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand. Main Activities And Responsibilities Provide...

  • GUCCI Lead Client Advisor – The Grove

    2 weeks ago

    LOS ANGELES, United States Kering Group Full time

    As a Gucci Lead Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations. You will be a dynamic and inspiring l Client Advisor, Lead, Advisor, Customer Experience, Operations, Team Manager, Business Services

  • Client Advisor

    2 weeks ago

    Los Angeles, United States Banana Republic, Inc. Full time

    As a Banana Republic Client Advisor, you will create aspirational and on trend looks that enhance the customer's emotional connection to the brand. You are an expert on styling and fashion, with a thorough understanding of designers, brands, and seas Client Advisor, Farmer, Advisor, Designer, Client, Retail, Banking

  • Client Advisor

    4 weeks ago

    Los Angeles, United States International Search Consultants Full time

    Client Advisor/Fiduciary AdvisorSouth Pasadena, CA and Newport Beach, CA ISC's team of Financial Services Recruiters are partnering with a leading and highly ranked Multi-Family Office & Trust Company on a Client Advisor opportunity. They are looking to add key players to their West Coast offices as they continue to grow and expand. The Client Advisor will...

  • Client Advisor

    2 weeks ago

    Los Angeles, United States Manrkē Full time

    remote Los Angeles, California, USA . full-time . June 22, 2023 Description Are you passionate about success? We’re scaling rapidly and we need best-in-class talent. At Manrkē, business and tax professionals from around the world are empowering clients to become financial champions. From top athletes to musicians and global influencers as well as...

  • GUCCI Lead Client Advisor

    4 days ago

    Los Angeles, United States Kering Full time

    Summary If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission As a Gucci Lead Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results,...

  • Client Advisor | Nordstrom Santa Anita

    1 month ago

    Los Angeles, United States Burberry Limited Full time

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.    We aim to...

  • Client Advisor, Neiman Marcus

    4 weeks ago

    Los Angeles, United States Bulgari Full time

    Position **BVLGARI,** a renowned Italian designer known for its luxury jewels and watches, is searching for a Client Advisor for its boutique at Neiman Marcus. The chosen individual will collaborate closely with the Store Director. **Overview**: The **_Client Advisor_** will embody the brand and curate a distinctive and unforgettable experience for our...

  • J.P. Morgan Advisors

    2 weeks ago

    Los Angeles, United States JPMorgan Chase & Co. Full time

    J. P. Morgan Advisors, the ultra-high net worth division of J. P. Morgan Wealth Management, offers U.S. based clients and their advisors the personalized service of a dedicated wealth management business and the global resources of one of the largest Client Associate, Advisor, Senior, Financial Advisor, Associate, Client, Banking

  • Client Advisor, Pacific Palisades

    6 hours ago

    Los Angeles, United States Zimmermann Company Full time

    An opportunity exists for an experienced Client Advisor to join our retail team at our Pacific Palisades boutique located in Palisades Village. The applicant must have sales experience (essential), amazing customer service skills, the ability to achieve KPI results, impeccable attention to detail and exceptional communication skills. Previous experience in...

  • Balenciaga Sales

    4 weeks ago

    Los Angeles, United States Groupe Kering Full time

    Summary We are currently seeking a Sales & Client Advisor with Keys who will report to the Store Director. YOUR OPPORTUNITY The Sales & Client Advisor with Keys is to aid management in ensuring opening and closing procedures are performed correctly according to company’s policies. Provide customers with top quality service by meeting their needs and...

  • Client Advisor, Pacific Palisades

    2 days ago

    Los Angeles, United States Zimmermann Full time

    An opportunity exists for an experienced Client Advisor to join our retail team at our Pacific Palisades boutique located in Palisades Village.The applicant must have sales experience (essential), amazing customer service skills, the ability to achieve KPI results, impeccable attention to detail and exceptional communication skills. Previous experience in...

  • Client Advisor, Pacific Palisades

    2 days ago

    Los Angeles, United States Zimmermann Full time

    An opportunity exists for an experienced Client Advisor to join our retail team at our Pacific Palisades boutique located in Palisades Village.The applicant must have sales experience (essential), amazing customer service skills, the ability to achieve KPI results, impeccable attention to detail and exceptional communication skills. Previous experience in...

  • Client Advisor, Pacific Palisades

    2 days ago

    Los Angeles, United States Zimmermann Full time

    An opportunity exists for an experienced Client Advisor to join our retail team at our Pacific Palisades boutique located in Palisades Village.The applicant must have sales experience (essential), amazing customer service skills, the ability to achieve KPI results, impeccable attention to detail and exceptional communication skills. Previous experience in...

  • Relationship Advisor

    2 days ago

    Los Angeles, United States VeeAR Projects Inc. Full time

    Job Title: - Relationship AdvisorJob location: - Los Angeles – CA, SF Bay - CA, Salt Lake - UT or Boston, MAWorkplace type: HybridEmployment type: - 12+ Months ContractJob Description: -The Private Bank Relationship Advisor assists our client-facing team members by gathering and screening account documentation for deposits, trusts, and/or loans as part of...