Customer Success Associate

2 weeks ago

Moscow, United States Lightcast Full time

In this role, you will play a vital part in ensuring our clients' success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate with clients, address their needs, and contribute to our mission of providing valuable labor market insights globally. Highly successful candidates will have potential for career advancement within Lightcast, including but not limited to, an Account Manager role.

Please note this role is onsite at our Moscow, Idaho office. Candidates must reside in the Moscow area, or be willing to relocate to be considered.

Major Responsibilities

* Establish foundational proficiencies in Lightcast products, client markets, use cases, business processes, tools and customer success best practices.
* Act as a primary point of contact for assigned clients, building strong relationships and understanding their unique needs and objectives.
* Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless communication and exceptional service delivery.
* Onboard new clients, providing guidance on product features, functionalities, and best practices to help them achieve their desired outcomes.
* Proactively engage with clients to understand their challenges and offer solutions, ensuring their success and satisfaction.
* Monitor clients' usage and engagement with our products, identifying opportunities for upselling and cross-selling.
* Analyze and interpret client data to provide insights and recommendations for optimizing their experience and achieving their goals.
* Coordinate and conduct client training sessions, webinars, and workshops to enhance their understanding of our products.
* Address client inquiries, troubleshoot issues, and provide timely and effective solutions to ensure a positive client experience.
* Collaborate with the product team to relay client feedback and contribute to the continuous improvement of our products and services.
* Prepare and deliver regular performance reports and updates to clients, showcasing the value they have gained from our solutions.

Skills/Abilities

* Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
* Strong customer-centric mindset, focusing on understanding and fulfilling clients' needs and expectations.
* Proactive and self-driven attitude, with the ability to take initiative and find solutions independently.
* Organizational skills and attention to detail, ensuring accuracy in managing client interactions and information.

Education and Experience

* Previous experience in customer service, account management, or client-facing roles is a plus but not necessary.

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

#LI-ER1

  • Customer Success Associate

    1 month ago

    Moscow, United States Lightcast Full time

    In this role, you will play a vital part in ensuring our clients' success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate with clients, address their needs, and contribute to our mission of providing valuable labor market insights globally. Highly successful candidates will have potential for career...

  • Customer Service Team Lead

    1 week ago

    Moscow, Pennsylvania, United States Rite Aid Full time

    Rite Aid is committed to improving Health and Wellness in the community.As a Customer Service Team Lead, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior customer service.About this roleThis role is perfect for individuals who love to help...

  • Store Associate

    4 days ago

    Moscow, Pennsylvania, United States ShopRite Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Store Associate to join our Bakery Department team. As a key member of our team, you will play a crucial role in ensuring the success of our bakery operations.Key Responsibilities:Pack out products into display cases to maintain an attractive store appearance and ensure a positive shopping...

  • Rental Counter Associate

    2 weeks ago

    Moscow, United States Moscow and Pullman Building Supply Full time

    General Job DescriptionRental Sales: Full-TimeReports to: Rental Sales ManagerJob Summary: The Rental Department Sales Associate will engage with customers face-to-face while providing excellent customer service, writing sales orders, creating rental contracts and answering phones. This position requires an ability to multi-task in a fast-paced environment...

  • Sales Associate

    2 months ago

    Moscow, United States Walmart Full time

    Walmart - 2470 W Pullman Rd - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank...

  • Retail Sales Associate

    1 month ago

    Moscow, United States Big 5 Full time

    Big 5 - 2122 Pullman Hwy. - [Store Associate / Team Member] As a Retail Sales Associate at Big 5 you'll: Perform sales and service throughout the store; Ensure a productive shopping experience for all customers; Propose add-on sales to customers; Answer telephones; Provide product descriptions; Retrieve and stock merchandise from storage areas; Clean and...

  • Vape Sales Associate

    1 month ago

    Moscow, Idaho, United States Vape Full time

    We are seeking a skilled retail vape shop sales associate to join our team. As a sales associate, you will be responsible for selling and promoting vaping products, providing excellent customer service, and maintaining a clean store presence.Key Responsibilities:Welcome guests with a smile and identify customer needsExplain products to customers and ask...

  • Temporary Retail Sales Associate

    1 month ago

    Moscow, United States Marshalls Full time

    Marshalls - 2230 W. Pullman Road Palouse Mall 83843 [Sales Associate / Team Member] As a Sales Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer purchases/returns and count...

  • Customer Service Representative

    3 months ago

    Moscow, United States Community Financial System, Inc. Full time

    Overview: At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail...

  • Retail Sales Associate

    5 days ago

    Moscow, Pennsylvania, United States ShopRite Full time

    OverviewWe are seeking a highly skilled Retail Sales Associate to join our team at ShopRite of Daleville. As a valued member of our staff, you will be responsible for providing excellent customer service and ensuring a seamless shopping experience for our customers.Salary$12-$15 per hour, depending on experience, plus opportunities for overtime pay.Job...

  • Cart & Janitorial Associate

    2 weeks ago

    Moscow, United States Walmart Full time

    Walmart - 2470 W Pullman Rd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Cart & Janitorial Associate

    3 months ago

    Moscow, United States Walmart Full time

    Walmart - 2470 W Pullman Rd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Cart & Janitorial Associate>

    6 months ago

    Moscow, United States Walmart Full time

    Walmart - 2470 W Pullman Rd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Retail Sales Associate

    6 months ago

    Moscow, United States Marshalls Full time

    JOB DESCRIPTION All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with...

  • Customer Service Associate

    2 weeks ago

    Moscow, United States WARRENTON OIL GROUP Full time

    Job DetailsJob Location047 FL Moscow Mills - Moscow Mills, MOJob CategoryRetailDescriptionWe're looking for fast, friendly, fun people to join our team! WOCO FastLane employees can enjoy the perks below:Competitive pay, including potential for increases after first 90 days and annuallyPaid time off - up to 32 hours in your first yearInsurance benefit...

  • Customer Service Associate

    10 hours ago

    Moscow, United States WARRENTON OIL GROUP Full time

    Job DetailsJob Location047 FL Moscow Mills - Moscow Mills, MOJob CategoryRetailDescriptionWe're looking for fast, friendly, fun people to join our team! WOCO FastLane employees can enjoy the perks below:Competitive pay, including potential for increases after first 90 days and annuallyPaid time off - up to 32 hours in your first yearInsurance benefit...

  • Pizza Delivery Associate Moscow

    1 week ago

    Moscow, Idaho, United States Domino's Franchise Full time

    About Domino's FranchiseWe're a dynamic pizza delivery company looking for energetic and customer-focused individuals to join our team in Moscow. As a leading player in the fast-food industry, we pride ourselves on providing excellent service, quality products, and a fun work environment.Salary & BenefitsOur drivers start off at $15 per hour with...

  • Hospitality Food Service Associate

    1 week ago

    Moscow, Idaho, United States Chartwells Higher Education Full time

    About Chartwells Higher Education">">We are a leading foodservice provider dedicated to serving the higher education community.>Compensation and Benefits">">The estimated annual salary for this position is $33,600 - $39,200, based on a 20-hour workweek.>Job Summary">">This role is responsible for delivering and serving food at scheduled functions under the...

  • Dining Service Associate

    1 week ago

    Moscow, Idaho, United States Chartwells Higher Education Full time

    We are seeking a highly motivated individual to join our team as a Catering Attendant in Moscow, Idaho. As a member of our Chartwells Higher Ed team, you will be responsible for delivering and serving food at scheduled functions under the supervision of the catering captain.Job SummaryThe successful candidate will ensure the accurate execution of all events...

  • Sales Associate

    1 week ago

    Moscow Mills, Missouri, United States WARRENTON OIL GROUP Full time

    At WARRENTON OIL GROUP, we're seeking a Sales Associate to join our team at WOCO FastLane. This role is perfect for individuals who enjoy working in a fast-paced retail environment and providing exceptional customer service.About the JobThe Sales Associate will be responsible for operating a cash register, handling money accurately, and providing great...