Resident Services Supervisor

4 weeks ago

Rockwall, United States Madera Residential Full time

Madera Residential strongly believes that a company's people are its most important asset. We feel it takes more than just money and benefits to attract and retain good employees. It is a company's culture, values and mission which will set it apart from the competition. These are more than just words to us. These are the guiding principles that inspire us each day to make our work life enjoyable, rewarding and fun. Our team, still operated by our founding partners, has aggressively grown to be an industry leading portfolio in the state of Texas. We are searching for motivated, passionate individuals who are ready to find their job and do it the Madera Way If this is you, apply now

Essential Functions

* Schedules, institutes and manages service personnel in conjunction with Property Manager to prioritize client service requests and make readies during normal business hours and ensure maintenance is available for emergency purposes after hours
* Maintains an awareness of the condition of physical property throughout the community and indoctrinates and assists subordinate maintenance staff
* Ensures that all make-ready repairs and services are completed correctly and on schedule
* Keeps accurate records regarding preventive maintenance, service requests, expenditures, apartment make-ready status, work in progress, etc.
* Limits loss of liability by adhering to safety procedures and protocols established by governmental agencies such as OSHA
* Schedules and performs minor and routine maintenance of all appropriate equipment on a regular basis and monitors inventory of maintenance materials and tools
* Performs any additional duties or tasks as assigned by the Assistant Manager, Property Manager or the Regional Portfolio Director
* Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

Qualifications

* High school diploma or equivalent is required
* At least 2 years of property maintenance experience required
* Excellent verbal and written communication skills
* Able to multitask and meet deadlines in a timely and organized manner
* Must be able to work a flexible schedule, including weekends
* HVAC certification required
* Valid driver's license and reliable transportation required

WORKING ENVIRONMENT

* Indoors (66% to 100% of the time); frequently outdoors in all conditions (33% to 66% of the time), often for extended periods.
* Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 1% to 33% of the time). Example: apartments during/after make-ready.
* Frequent need (33% to 66% of the time) to work in awkward and confining positions.

Physical Requirements

* Constant need (66% to 100% of the time) to be on feet.
* Have constant need (66% to 100% of the time) to perform the following physical activities:

o Bend/Stoop/Squat/Kneel Perform routine maintenance/repairs, pick up tools and equipment.

o Climb Stairs Service requests, make-ready needs for 2nd and 3rd floor apartments.

o Push or Pull Move equipment, appliances, open and close doors, etc.

o Reach Above Shoulders Perform routine maintenance/repairs, stock and remove equipment, parts, etc.

o Climb Ladders Perform routine maintenance/repairs.

o Grasp/Grip/Turning Handle tools and equipment, perform routine maintenance/repairs

o Finger Dexterity Handle tools and equipment, perform routine maintenance/repairs

* Constant need (66% to 100% of the time) to perform the following physical activities:

o Writing/Typing Inventory maintenance, requisition requests, required maintenance reports

* Lifting/Carrying (supplies, replacement parts, ladders, etc.):

o Over 150 pounds Rare Need (less than 1% of the time)

o 75-150 pounds Occasional Need (1% to 33% of the time)

o 25-75 pounds Frequent Need (33% to 66% of the time)

o 1-25 pounds Constant Need (66% to 100% of the time)

NOTE: Lifting and carrying weights exceeding 50 pounds is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers/dryers, refrigerators, A/C units, abandoned sofas, etc.

Vision Requirements

* Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instructions from staff and clients. Constant need to see small detail when performing routine maintenance duties.
* Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the community, etc.)

Hearing Requirements

* Constant need (66% to 100% of the time) to communicate with assistants, staff, vendors and clients. Must use listening skills to diagnose needed repairs, etc.

Speaking Requirements

* Constant need (66% to 100% of the time) to communicate with assistants, staff, vendors and clients.

Driving Requirements

* Frequent need (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotation "On Call" status may occasionally require expedient travel to assigned community at a moment's notice. Pick up and deliveries to the corporate office. Mileage and gas are not reimbursed.
* Must have valid driver's license and vehicle insurance.

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