Client Solutions Associate

4 weeks ago

Austin, United States GLG Full time

We are seeking recent graduates who have a strong passion for client service to join GLG's Associate program.

Associates are the engine behind building GLG's Insight Network - the world's largest and most varied source of first-hand expertise. Associates recruit new executives and industry professionals into GLG's network of subject matter experts for time-sensitive consulting engagements while partnering with GLG's client-facing teams to ensure we delight our clients.

The Associate program has a direct path to GLG's client-facing Senior Associate role.

Promotions to Senior Associate typically occur between 9-12 months once specific quantitative and qualitative goals are achieved.

Key Associate Responsibilities Include

* Full-cycle recruiting -including but not limited to sourcing and vetting leads, performing various types of outreaches, pitching GLG's business model, and working hand in hand with client-facing teams and various support teams to fulfill client requests
* Partnering closely with client-facing teams on recruiting projects; review client requests, understand project goals, and plan against deadlines to deliver timely experts
* Managing multiple recruiting projects at a time with fast project lifecycles; prioritize projects at various stages of the recruiting workflow and effectively communicate project status to client-facing team
* Creating a positive experience for experts through daily interactions to understand their capabilities and knowledge on specific client requests
* Adhering to and upholding GLG's compliance standards and company values to protect the integrity of client engagements

As an Associate, You Will Learn To

* Excel in a fast-paced, metrics-driven, and challenging environment
* Develop strong, transferable business skills -including client service excellence, written and oral communication, time management, negotiating, problem solving, project and funnel management, and the ability to achieve commercial targets
* Collaborate with colleagues on and across teams to contribute to commercial success
* Mentor newer professionals

Ideal Candidates Also Have

* Bachelor's degree
* Strong interest in developing the skills to excel at client service in a high-volume environment
* Superior communication (oral and written) and interpersonal skills
* Ability to work responsibly, both independently and collaboratively, in a dynamic, and fast-paced environment with quickly shifting priorities
* High motivation to exceed personal weekly, monthly, and quarterly commercial metrics
* Confidence in making outbound cold calls and engaging with experts over the phone
* Strong problem-solving skills and hustle attitude
* Coachable and receptive to feedback
* Eagerness to learn about new topics, industries, and companies
* Willingness to work flexible and extended hours (including evenings and bank holidays) outside of the traditional workday (8:30AM -6PM), as needed based on client requests
* Proficiency in any of the following languages a plus: Spanish, Portuguese, and/or Mandarin

What We Offer

The base salary for this role is $50,000. This role is eligible for an uncapped performance-based incentive compensation. This role is also eligible to earn overtime.

Benefits: All U.S. GLGers also have access to benefits such as:

* Comprehensive medical, dental and vision coverage effective on your first day of employment
* Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
* 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
* Tuition reimbursement program for eligible courses including language skills courses
* Paid parental leave, adoption and surrogacy reimbursement
* Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
* Other work perks and benefits available based on final job location

Working Environment: Flexible / Hybrid working arrangements typically requiring 2 days per week in office.

Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.

#LI-Hybrid

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