Center Operations Supervisor

1 week ago


Phoenix, United States Oak Street Health Inc. Full time

Company: Oak Street Health

Title: Center Operations Supervisor

Location:

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.

Core Responsibilities:

* Support front desk coverage and contributes to service team work


* Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences


* Monitor provider schedules daily to ensure smooth flow of patient visits


* Manage the transportation schedule to maximize company resources and delivery on a positive patient experience


* Complete daily operational rounds to confirm foundational activities have been completed


* Monitor outstanding work queues, checklists and other performance indicators


* Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed


* Help maintain the welcome space and community room to promote a positive patient experience and support growth


* Own facilities management to keep the center safe, clean, and functional


* Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists


* As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff


* Leverage practice dashboards and reports to identify areas for operational improvement


* Structure and facilitate service and clinical team huddles


* Engage in service recovery efforts, as needed and facilitate resolution


* Champion new initiatives as workflows are improved and new services are added


* Champion organizational operating procedures


* De-escalate conflict as it arises, and seek resolution


* Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows


* Other duties, as assigned



What are we looking for?

* An exceptional ability to solve problems and think critically


* Strong collaboration skills and demonstrated success working within a team


* A flexible and positive attitude


* Ability to work in a fast-paced, often ambiguous environment


* A proactive and adaptable working style; able to take ownership of tasks


* 2+ years professional experience in a customer service setting


* 1+ year experience leading a team preferred


* Proficient PC skills


* Associate's degree required, Bachelor's degree preferred


* US work authorization


* Someone who embodies being 'Oaky'



What does being 'Oaky' look like?

* Radiating positive energy


* Assuming good intentions


* Creating an unmatched patient experience


* Driving clinical excellence


* Taking ownership and delivering results


* Being scrappy



Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

* Collaborative and energetic culture


* Fast-paced and innovative environment


* Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits



Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.


  • Truck Driver

    1 week ago


    Phoenix, Arizona, United States Retail Operations Center - ROC (51st Ave. & Van Buren) Full time

    As a skilled Truck Driver at the Retail Operations Center, you will play a vital role in safely operating a vehicle to collect, transport and/or deliver donated goods for Goodwill of Central and Northern Arizona. This is an exciting opportunity to work with a dynamic team that values diversity and success.Job Summary:Safely operate a 26-foot bobtail truck to...


  • Phoenix, United States HealthOp Solutions Full time

    Job DescriptionJob DescriptionPosition: Call Center SupervisorLocation: Phoenix, AZSchedule: Full-TimeCompensation: $47,000 / year - $56,000 / yearBenefits: Med/Dent/Vis, PTO/Sick, 401kJob Summary:The Call Center Supervisor is responsible for overseeing the daily operations and the staff of the call center. This position requires strong leadership and...


  • Phoenix, Arizona, United States HealthOp Solutions Full time

    Job Title: Call Center SupervisorJob Summary:The Call Center Supervisor at HealthOp Solutions is responsible for overseeing the daily operations and staff of the call center. This position requires strong leadership and management skills, excellent communication, and the ability to handle demanding situations.Key Responsibilities:1. Supervise daily...


  • Phoenix, United States PhoenixNAP Full time

    Job DescriptionJob DescriptionPOSITION PURPOSE:This position is focused on keeping customer expectations and department practices in line with corporate policies through supervision of a NOC Services team. This includes monitoring and following up on complaints, coordinating with other departments and working with NOC Management in developing policies and...


  • Phoenix, United States Living Spaces Furniture Full time

    Position Summary The primary role of the Operations Supervisor is to oversee every aspect of Operations, through Standard Work and the Operations GEM Model. The Operations Supervisor will oversee a team of Operations Leads to achieve success in all customer interactions and transactions with a Guest-First mentality. Position Description Essential Duties...


  • Phoenix, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...


  • Phoenix, United States XPO Full time

    What you need to succeed as a Freight Operations Supervisor at XPO  Minimum qualifications:2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environmentKnowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations Available to work a variety of...


  • Phoenix, United States XPO Full time

    What you need to succeed as a Freight Operations Supervisor at XPO  Minimum qualifications:2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environmentKnowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations Available to work a variety of...


  • Phoenix, Arizona, United States PrePass, LLC Full time

    Job SummaryWe are seeking a highly motivated NOC Engineer Supervisor to join our team at PrePass, LLC. This role includes overseeing network infrastructure, troubleshooting system issues, and implementing improvements to maintain a seamless experience for our customers.Key ResponsibilitiesLeadership and Team Development:Lead and mentor a team of NOC...


  • Phoenix, United States Aimbridge Hospitality Full time

    The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest Operations Supervisor, Operations, Front Desk, Supervisor, Hospitality, Hotel, Manufacturing


  • Phoenix, Arizona, United States HonorHealth Full time

    The Customer Service Supervisor will lead a team of customer navigation coordinators in a busy specialty scheduling center. The ideal candidate will have excellent multitasking and technical skills, with experience in healthcare programs like EPIC.About HonorHealthHonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of...


  • Phoenix, Arizona, United States Triwest Healthcare Full time

    We are seeking a highly skilled Healthcare Operations Supervisor to join our team at TriWest Healthcare Alliance. This is an exciting opportunity for a professional with experience in healthcare operations and supervision to contribute to the success of our organization.About the RoleThe Healthcare Operations Supervisor will be responsible for supervising...

  • Center Supervisor

    2 months ago


    Phoenix, United States Takeda Full time

    Description Please take this to get a sneak peek of one of our Plasma Donation Centers. About the role:  Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production...

  • Center Supervisor

    1 week ago


    Phoenix, United States BioLife Plasma Services Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my...


  • Phoenix, United States PhoenixNAP Full time

    Job DescriptionJob DescriptionPOSITION PURPOSE:This position is focused on keeping customer expectations and department practices in line with corporate policies through supervision of a NOC Services team. This includes monitoring and following up on complaints, coordinating with other departments and working with the NOC Manager in developing policies and...


  • Phoenix, Arizona, United States CCS Facility Services Full time

    Job Title: Facilities Operations SupervisorAbout CCS Facility Services:CSS Facility Services is a leading building service contractor in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses. With a deep bench of experienced cleaning and engineering professionals, we are guided by a Service...


  • Phoenix, Arizona, United States Walmart Full time

    Seeking a Retail Operations Supervisor to join our team at Walmart Supercenter #3771 in Phoenix, AZ.About the JobThis is an exciting opportunity to lead and support store operations to ensure exceptional customer experiences. As a key member of our retail team, you will be responsible for supervising day-to-day activities, ensuring seamless execution of...


  • Phoenix, Arizona, United States Saddle Creek Logistics Full time

    About UsSaddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. We strive to provide top-notch services to our customers while ensuring a safe and healthy work environment for our associates.We are seeking a highly skilled Senior Distribution Supervisor to lead our team in Phoenix, AZ. The ideal...


  • Phoenix, United States XPO Full time

    What you need to succeed as a Freight Operations Supervisor at XPO  Minimum qualifications:2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environmentKnowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations Available to work a variety of...


  • Phoenix, United States Aimbridge Hospitality Full time

    Job Summary The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating...