Agent - Guest Reception - Front Office

3 weeks ago

Santa Barbara, United States Hotel Californian Full time

Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here.

JOB SUMMARY:

The Guest Reception Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.

JOB RESPONSIBILITIES:

* Welcome arriving guests and complete established check-in procedures daily to ensure that guests are fully satisfied
* Facilitate guest departures daily by following established procedures to close guest accounts and determine future room availability
* Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out.
* Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
* Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing hotel's reservation guideline.
* Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
* Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
* Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
* Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
* Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
* Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests to ensure the information is received by guests in a timely manner.
* Contribute to and maintain established information and communication sources such as department and front desk log books to enhance department communications and operations.
* Aid other team members and departments to contribute to the best overall performance of the department and hotel.

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

* Cheerful and courteous demeanor always, while providing personalized service to hotel guests
* Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
* Familiar with hotel systems and operations, and can enter in information accurately
* Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
* Works well under pressure, dealing with many arrivals and departures within a short period of time.
* Outside --of-the-box thinker who takes initiative to creatively solve problems.

QUALIFICATIONS:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Other details

* Job Family *Hotel - Hotel Californian
* Pay Type Hourly
* Hiring Rate $20.00

Apply Now

* 36 State St, Santa Barbara, CA 93101, USA

  • Agent - Guest Reception - Front Office

    1 month ago

    Santa Barbara, United States Hotel Californian Full time

    Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for...

  • Supervisor - Guest Reception - Front Office

    1 month ago

    Santa Barbara, United States Hotel Californian Full time

    The Guest Reception Supervisor is responsible for assisting the Guest Reception Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy Guest, Supervisor, Office, Guest Service, Business Services

  • Front Office Guest Service Agent

    3 days ago

    Santa Rosa, United States Hotel La Rose Full time

    Part Time Sunday, Monday, Tuesday 7-3pm Shifts-As a Front Office Guest Service Agent with Hotel La Rose, you will be responsible for providing the highest level of customer service to our guests. You will work with our team to ensure that our guests have a positive and memorable experience at Hotel La Rose. The following shifts are open-Thursday through...

  • Agent - Guest Service - Front Office

    1 month ago

    Santa Barbara, United States Hotel Californian Full time

    The Guest Service Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. JOB RESPONSIBILITIES: Welcome arriving guests and complete established check-in procedures Guest Service, Guest, Agent, Operations, Service, Office, Retail

  • Front Desk Agent Palihouse Santa Barbara

    2 weeks ago

    Santa Barbara, United States Palisociety Full time

    **FRONT DESK AGENT | PALIHOUSE SANTA BARBARA** **POSITION PROFILE**: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. **ABOUT PALIHOUSE SANTA...

  • Member Service Agent

    10 hours ago

    Santa Barbara, United States Coral Casino Beach & Cabana Club Full time

    **POSITION INFORMATION** Title: Member Services Agent Department: Operations Reports to: Operations Supervisor/ Manager About the Job: Join our team as a Member Services Agent for the Coral Casino Beach & Cabana Club! The Club, located at Butterfly Beach in Santa Barbara, is one of the most elite social clubs in the world. As part of the Ty Warner Hotels...

  • Guest Service Agent

    1 week ago

    Santa Monica, United States Viceroy Santa Monica Full time

    **Position Title: Front Desk Agent** **Department: Front Office** The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. **General Responsibilities Include**: Will require to work a few nights of graveyard shifts weekly Ensuring 100% satisfaction,...

  • Part Time Guest Service Agent/front Desk

    9 hours ago

    Santa Barbara, United States La Playa Inn Full time

    As guest service agent also known as front desk attendant, applicants need to be a positive, productive demeanor to support the hotel's front and back office including customer service, record keeping, telephone operations, reservations, and other related activities. Applicants need to be customer friendly, organized, reliable. This position requires weekend...

  • Guest Service Agent

    3 weeks ago

    Santa Monica, United States Viceroy Hotel Group Full time

    Position Title: Front Desk Agent Department: Front Office  The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. General Responsibilities Include: Will require to work a few nights of graveyard shifts weekly Ensuring 100% satisfaction,...

  • Guest Service Agent

    2 weeks ago

    Santa Monica, United States Viceroy Hotel Group Full time

    Position Title: Front Desk Agent Department: Front Office  Job Description: The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. General Responsibilities Include: Will require to work a few nights of graveyard shifts weekly Ensuring 100%...

  • Guest Service Agent

    1 week ago

    Santa Monica, United States Viceroy Hotel Group Full time

    Position Title: Front Desk Agent Department: Front Office  Job Description: The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. General Responsibilities Include: Will require to work a few nights of graveyard shifts weekly Ensuring 100%...

  • Guest Service Agent

    3 weeks ago

    Santa Barbara, United States Pacifica Hotel Company Full time

    We are looking for an outstanding Guest Service Agent to join our team at Riviera Beach House in Santa Barbara, CA! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis. Core functions of the position, but are not limited to the following: *...

  • Guest Service Agent

    3 weeks ago

    Santa Barbara, United States Pacifica Hotels Full time

    We are looking for an outstanding  Guest Service Agent to join our team at Riviera Beach House in Santa Barbara, CA! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis. Core functions of the position, but are not limited to the following: ...

  • Guest Service Agent

    1 week ago

    Santa Barbara, United States Pacifica Hotels Full time

    We are looking for an outstanding  Guest Service Agent to join our team at Riviera Beach House in Santa Barbara, CA! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis. Core functions of the position, but are not limited to the following: ...

  • Guest Service Agent

    1 week ago

    Santa Barbara, United States Pacifica Hotel Company Full time

    We are looking for an outstanding Guest Service Agent to join our team at Riviera Beach House in Santa Barbara, CA! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis. Core functions of the position, but are not limited to the following: *...

  • Front Desk Agent

    1 month ago

    Santa Barbara, United States Marriott Hotels & Resorts Full time

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and dispu Front Desk, Agent, Bell Staff, Hotel

  • Front Desk Agent

    7 days ago

    Santa Barbara, United States Mason Beach Inn Full time

    The Mason Beach Inn is seeking a Front Desk Agent who can provide the professionalism and hospitality that has come to be expected from our luxury boutique hotel. A 3-minute walk from West Beach, this 2-story, mission-style boutique hotel is about a half-mile from both Stearns Wharf and the upscale restaurants and shops along State Street. We are seeking a...

  • Guest Service Agent

    1 month ago

    Santa Barbara, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AKNH [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    1 week ago

    Santa Barbara, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AKNH [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    4 days ago

    Santa Barbara, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AOTF [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...