Technical Service Assistant
2 weeks ago
Job Location
Kingsport Branch - Kingsport, TN
Position Type
Full Time
Education Level
High School
Travel Percentage
Negligible
Job Shift
Day
Description
Job Scope and Background:
To assist the Service Manager with the overall functions of the service department in a manner that meets the needs of all departments at the branch along with customers and the company.
Basic Functions, Duties, and Responsibilities:
Perform daily and operational activities in the service department that may include the following, but not all may be listed:
- Review Technician reports daily for accuracy, appropriate detail, and completion.
- Prepare and send work orders daily to facilitate electronic entry of data.
- Prepare and send work orders for processing weekly payroll time reports.
- Open and close work orders as directed.
- Electronically update the Open Work Order Report daily.
- Prepare and make available a daily work order report for technician reference.
- Be able to issue and process expense purchase orders for service department if needed.
- Do yard inspections for equipment and clean up.
- Manage the service truck inspections and crane inspections and keep appropriate files on each.
- Assist in handling incoming customer calls to service department, take messages and gather information from customer.
- Assist in giving information to customer about status of their equipment as needed.
- Assist Service Manager in scheduling & dispatching jobs for technicians if needed under managers direction.
- Assist technicians or Service Manager in gathering information as needed to scope a pending job. (This would include being fluent in utilizing manufacturer and in-house electronic information tools such as Komatsu extranet, Komtrax, Campaigns, Mystuff, etc.)
- Capable of entering data to create a repair estimate for jobs & PMs.
- Capable of obtaining technical information via computer and telephone from manufacturer provided sources.
- Perform any & all duties in the Rental area when there is no rental person assigned or in their absence.
- Work with technicians on parts they need & keep part bins clean & up to date, to include checking on parts on backorder.
- Assist in keeping up with shop tools & their condition.
- Assist in communication of backordered parts information between parts department, service department and rental department.
- Perform any or all other duties that are needed for the service department & branch as directed by the Service Manager.
Qualifications
- High School Diploma or Equivalent, college coursework is a plus
- Must have 2 or more years experience in the Heavy Equipment Industry or comparable.
- Must have good written and oral communication skills.
- Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and diagnostic use using manufacturer provided programs.
- Must have a good working knowledge of equipment operations and mechanical functions.
- Capable of working with limited supervision / self-starter.
- Must be capable of dealing with the various personalities and skill set levels of technicians, other employees and customers. Good organizational skills.
- Must be a team player, comfortable in a group setting.
- Ability and initiative for continuous learning.
- Assist in problem solver if needed or directed.
- Capable of initiating follow-up.
- Maintain excellent customer relations.
- Must successfully pass background, drug screen, and physical
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