Resident Service Coordinator Role

5 days ago


Kingsport, Tennessee, United States Paths Management Services, LLC Full time
About Paths Management Services, LLC

Paths Management Services, LLC is a leading provider of affordable housing solutions. Since 2004, our team has created and preserved high-quality affordable housing across the U.S., enhancing communities and helping residents build better lives.

Job Summary

We are seeking a highly skilled Resident Service Coordinator to join our team. The successful candidate will be responsible for planning, implementing, evaluating, and adapting property services, programs, and activities associated with the Resident Services Department to enhance residents' quality of life and achieve community goals.

Key Responsibilities
  • Assess resident needs and opportunities through various data collection methods, including interviews and surveys.
  • Develop a Property Services Plan that identifies goals for residents based on resident assessments and work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social, health, and recreation needs.
  • Market, organize, and conduct various resident programs, activities, and services based on the Property Services Plan. Implement and evaluate the Resident Services Plan and adjust programs and services based on feedback to meet stated goals.
  • Research and develop a directory of high-quality, dependable, and affordable service providers and resident resources for commonly needed services that enrich and complement the service opportunities available to the community's residents.
  • Develop and maintain relationships with social service agencies and local government agencies.
  • Manage on-site partnerships with third-party service providers and review and assist with outcome tracking where necessary.
  • Track and evaluate resident programs and services weekly, including the number of residents participating in each program or service and other agreed-upon metrics, and develop an annual report analyzing resident outcomes.
  • Ensure that the resident services being provided at the community comply with and are within the spirit of those services specifically notated in the state tax credit viability and commitment agreement.
  • Provide general case management, intake, and referral services to all residents. Resolve and manage resident needs, including the coordination of external services.
  • Assist in the search and application for grants that may enhance the Resident Services program and serve the specific needs of residents while enhancing the choices available to them.
  • Educate management associates on issues related to aging in place, resident rights, service coordination, and the special needs of persons with disabilities as appropriate.
  • Consistently and genuinely demonstrate the principles of Service, Teamwork, Action, Reputation, and Success in all activities and interactions.
Requirements
  • Minimum one (1) year of experience working with special needs populations such as seniors, persons with disabilities, and low-income populations.
  • Ability to work with a culturally diverse population.
  • Ability to conduct compelling interviews maintain confidentially.
  • Possess outstanding communication and interpersonal skills and a service-driven personality.
  • Ability to work independently with minimal oversight.
  • Proficient knowledge of Microsoft office suite.
  • Proficient in English and Spanish.
  • High school diploma or G.E.D; college degree or commensurate experience preferred.
  • Possess and maintain a valid in-state driver's license.
Salary and Benefits

The estimated salary range for this role is $45,000 - $60,000 per annum, depending on experience. Our comprehensive benefits package includes medical insurance, voluntary dental and vision plan options, 401(K) available plus company match, paid time off, and commuter benefits.



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