International Owner Services Specialist

3 weeks ago

Cleveland, United States Flexjet Full time

Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in premium private jet travel.

As an International Owner Services Specialist, you are responsible for ensuring a seamless experience for our Owners. From the moment they join Flexjet you become the aviation professional for the organization to the Owner. As relationships are established profiles are built, creating an atmosphere with foresight to anticipate their every need for travel. You must have a passion for serving others at a high level to be successful as an International Owner Services Specialist. This role is located at Flexjet Global headquarters in Richmond Heights (Cleveland) and would be a hybrid of in office and remote work. Must be open to working nights and weekends.

Responsibilities:

* Provide world-class service during every interaction with our clientele
* Effective listening skills for telephone conversations
* Professionally handle a high volume of incoming calls and E-mails
* Schedule travel and other accommodations based on individual needs
* Ability to understand contract terminology
* Proactively communicate any changes, delays or other potential disservice concerns
* Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
* Provide daily quality control of all trip details
* Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
* Perform other related duties and responsibilities as requested
* Show flexibility in adapting to a continually changing industry
* Understand and follow standard operating procedures

Qualifications:

EDUCATION & EXPERIENCE

* Associate's degree (A. A.) or equivalent from two-year college or technical school in a service and/or hospitality field is preferred
* 1-3 years of customer service experience in a high-end service industry
* Background in aviation a plus
* Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
* Knowledge of use and operation of standard office equipment

REQUIRED SKILLS

* Native speakers of French, German, Italian and Spanish preferred/bilingual a plus
* Have strong attention to detail and ability to finish any given task to completion.
* The ability to work in a team atmosphere, and manage a flexible schedule
* The OSS will be required to demonstrate knowledge of Flexjet's products and programs and have the ability to interpret contract information as it pertains to the specific customer
* Successful candidate must be able to respond calmly and handle many customers' demands in a fast-paced environment
* Strong interpersonal, verbal/written and presentation skills are necessary to perform job at the expected level

Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.

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