Client Operations Analyst

1 month ago

Lake Mary, United States Genesis10 Full time
Genesis10 is seeking a Client Operations Analyst for a 12-month contact position with a financial services client located in Lake Mary, FL. This is a hybrid opportunity with 3 days in the office and 2 days remote.

Responsibilities:
  • Performs routine and non-routine client service and transactional support functions.
  • Interacts with other organizational units/teams to ensure timely delivery of service or resolution of issues.
  • Processes account-related transactions per scheduled events/client-authenticated direction.
  • Following established procedures answers inquiries and resolves problems or issues.
  • Manages situations that may require adaptation of response or extensive research according to client response.
  • Escalates more complex situations to senior colleagues.
  • Integrates area knowledge with an understanding of industry standards and practices to provide solutions to internal and external clients.
  • Performs complex operational tasks in a product or functional area.
  • May be responsible for allocating and checking the work of team members.
  • May be responsible for specific supervisory review and approval actions.
  • Contributes to the achievement of team objectives.

Qualifications:
  • Applicable local/regional licenses or certifications as required by the business.
  • Associates degree or bachelors degree required.
  • Great time management.
  • Organization skills.
  • Multi-tasking abilities.
  • Preferred experience.
  • 1-3 years experience.
  • Financial experience preferred.
  • Only candidates available and ready to work directly as New Journey/Genesis10 employees will be considered for this position.
  • Able to work as a W2 employee of Genesis10 (no corp to corp)

Range: $24.00 - $26.00 per hour.

If you have the described qualifications and are interested in this exciting opportunity, apply today

Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF)
  • Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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