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Membership Sales

1 month ago

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Benefits:
  • Free VIP Club Membership
  • Employee discounts
  • Paid time off
  • Training & development

Membership Sales Associate


(Full Time)


About QNTM


QNTM Fit Life is Nashville’s premium fitness destination.  With our growing downtown/Gulch community, we provide a one of a kind 24-hour fully staffed facility.  Taking care of our members is our #1 priority.  We are looking to add dedicated gym and healthy lifestyle enthusiasts to our QNTM Membership Team. If you are looking for a great opportunity with full time perks like a complimentary gym membership and access to our QNTM events in and outside the gym, then QNTM is where you want to be. 

Job Summary


Our Membership Sales & Service Associate is responsible for membership sales, member service and retention efforts, club engagement, interdepartmental support, as well as ongoing member relations.  With your drive and expertise, we seek to retain and grow our membership in 2024 and help more people live a fit life.

Duties & Responsibilities

  • Primary customer service representative for incoming prospect and member correspondence 
  • Serve as a sales and customer service contact for prospective members, including welcoming guests, facility tours, lead conversion, membership sales, member onboarding, and ongoing member engagement 
  • Achievement of monthly Membership goals
  • Assist with sales efforts, promotions, and events
  • Perform member cancellation, retention, and assistance services
  • Additional duties as needed
  • Must be available to work weekends
Required Knowledge & Skills


  • Excellent customer service skills
  • Ability to multi-task and prioritize in a fast-paced environment
  • Proficient in Microsoft Office
  • Must be highly motivated & organized
  • Excellent communication and interpersonal skills
  • Ability to resolve discrepancies 
Required Education, Experience, and Education

  • Demonstrated Sales Experience
  • Demonstrated Customer Service Experience 
  • 2 years of health club and/or hospitality experience (preferred)
  • CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)
  • Associates Degree or higher