Unemployment Insurance and Wages Division Assistant Director

3 weeks ago

Montpelier, United States State of Vermont Full time

Overview

The Vermont Department of Labor is dedicated to fostering a dynamic and inclusive workforce environment that promotes economic stability and growth. As we continue to navigate the complexities of unemployment insurance, we are seeking a highly motivated and experienced professional to join our team as one of the Unemployment Insurance Division's Assistant Directors.

The Assistant Director of Unemployment Insurance plays a crucial role in overseeing and enhancing the State of Vermont's Unemployment Insurance (UI) program. This position requires a skilled and strategic leader with a deep understanding of management best practices, knowledge of how to administer public programs in accordance with state and federal law, and effective program administration as outlined below:

Primary Responsibilities:

1. Program Management: Manage and oversee the day-to-day operations of one, or more, or the Unemployment Insurance Division's core units, while ensuring compliance with federal and state regulations.

2. Staff Supervision: Provide leadership and supervision to a team of individuals, fostering a collaborative and high-performance work environment.

3. Policy Development: Contribute to the development and implementation of policies and procedures related to unemployment insurance to improve program efficiency and effectiveness.

4. Data Analysis: Utilize data analytics to assess program performance, identify trends, and recommend improvements for better service delivery.

5. Stakeholder Engagement: Collaborate with internal and external stakeholders, including government agencies, employers, and advocacy groups, to address issues and improve overall program effectiveness.

6. Training and Development: Develop and deliver training programs for staff to ensure a high level of expertise and knowledge within the team.

In 2023, the Vermont Legislature appropriated $30,000,000 to modernize the core unemployment computer system. As part of this process, the UI Division has been conducting stakeholder engagement efforts to ensure that the next UI solution is built with the customer in mind. This project is expected to kick off in 2024 and will take between 24-36 months.

Successful candidate(s) do not need to be an expert in unemployment insurance, but they do need to know how to develop and lead a high-performance work team. They must work with an operational excellence mindset; provide compassionate customer service; act with professionalism and integrity; and ensure equity, access, and belonging for their staff and their customers.

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