Customer Service Representative

3 weeks ago

Anchorage, United States Reliable Appliance LLC Full time

We are seeking a friendly and knowledgeable Customer Service Representative to join our appliance repair company. The ideal candidate will have experience in customer service, scheduling appointments, and dispatching. On-the-job training is available for the right candidate. The hours of work are Monday through Friday 8AM-5PM.

Responsibilities:

  • Answer incoming customer calls in a professional and friendly manner
  • Schedule appointments for technicians to perform repairs
  • Dispatch technicians to job sites
  • Look up parts information for customers and technicians
  • Provide excellent customer service and resolve customer concerns in a timely and efficient manner
  • Accurately record and maintain customer information and appointment details
  • Meet and exceed customer service goals and standards

Requirements:

  • Strong customer service and communication skills
  • Experience in scheduling appointments and dispatching (preferred but not required)
  • Ability to work in a fast-paced environment
  • Excellent organizational and multitasking skills
  • Basic computer skills, including experience with customer service software (preferred but not required)

Wage Range: $18.00 - $21.00 per hour

Benefits:

  • Paid time off
  • 401k
  • Health benefits
  • On-the-job training

If you are a motivated individual with a passion for providing excellent customer service and have the desire to learn, we encourage you to apply for this exciting opportunity.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

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