Supervisor - Field Operations Support

2 weeks ago

Arlington Heights, United States United Airlines Full time

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Our Network Operations team works around the clock running United's global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United's customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Key Responsibilities:

The Field Operations Support team supports the management of our operations across the network through collaborative decision-making, strategic planning, irregular operations management, and effective communication.

Serves as key member of the Field Operations Support team, providing oversight and support of activity within a region of United's operational network. Proactively monitors flight-level exceptions with other operating organizations to achieve optimum operational performance and supports United's core4 values through critical decision-making.

* Responsible for accuracy and timeliness of Flight Following Information (FLIFO) updates within area of responsibility
* Identify, preplan and provide support for operational impacts such as air traffic, significant weather, safety/security emergencies, and other flight-level events (Diversions, Returns), by collaborating closely with stations, and NOC partners
* Develop and prioritize tactical plans to proactively handle exceptions arising in the area of responsibility, by using critical thinking, problem-solving and decision-making skills
* Provide station and network status about flight activity and/or readiness states, in coordination with team members across the United and United Express network
* Support the centralized diversion management, and irregular operations planning processes to include station readiness, real time handling, and recovery in collaboration with station and NOC teams
* Responsible for supporting the safety culture through critical communication and proactive resolution of safety risk situations
* Develop and initiate plans with stations for operational awareness and support including next day STAR operational irregularities, A:14 opportunities and Quick Turns
* Provide support and coordination of information used by flight planning and operations teams, by supervising the integrity of certain data sources and communications


* NOTE: This position is considered 100% onsite at the Arlington Heights, IL facility and relocation is not provided for this role, but can be reviewed on a case by case basis or external candidates.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications

What's needed to succeed (Minimum Qualifications):

* High school diploma, GED, or the educational equivalent of these
* 2 or more years' experience in an operational or leadership capacity
* Knowledge of operation, management, and logistics principles
* Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations
* Curiosity about all aspects of airline operations and willingness to develop new skills and knowledge
* Proven track record and gained knowledge in roles requiring decisive action backed by strategic planning, continuous improvement, analytical problem-solving, goal-directed leadership, and service-oriented performance
* Strong verbal and written communication skills
* Strong organizational and technical skills using industry and United applications
* Proficiency with Microsoft Office suite products (Excel, Teams, Outlook, Word, PowerPoint)
* Must be willing and able to work 100% onsite at the Arlington Heights, IL facility
* Must be able to work all shifts and holidays as required
* Must be legally authorized to work in the United States for any employer without sponsorship
* Successful completion of interview required to meet job qualification
* Reliable, punctual attendance is a crucial function of the position



What will help you propel from the pack (Preferred Qualifications):

* Bachelor's degree or equivalent work experience for this role
* 2+ years of airline operational work experience in Airport and/or Network Operations



United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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