AV Technician

4 weeks ago

Los Angeles, United States Riot Games Full time

As Riot continues to deliver and scale content to a global audience of passionate gamers, Riot's IT Discipline is packed with challenges and opportunities centered on designing, building, and maintaining global infrastructure that supports the organization's growth. Delivering a stable and adaptable foundation is difficult as it can change as quickly as the Meta. However, this isn't your traditional corporate IT job where you are siloed into a single specialty and expected to churn out the same product in repetition. We are the backbone of delivering towards our consistent dream of being "Player Experience First." Our AV Technicians are flexible, adaptable, and voracious in their pursuit of developing new techniques that give us the ability to automate and scale, while growing in their particular area of expertise. They are mentors, innovators, and only satisfied when they are delivering value above expectations.

As an AV Technician you are the first responder to help Rioters address Audio, Video & Scheduling issues for all of our event and conferencing spaces. You're the face of support and a customer service representative for IT at Riot offices across the globe. You will also support the many facets of our events that require AV support both at LAX and beyond for internal and external participants.

Responsibilities:

* Work with all types of computers, AV gear, console gaming systems, PC Cafe & Arcade machines along with monitoring and management systems to maximize efficiency & scale (deep freeze, SCCM, AD, other SaaS vendors).
* Assist with managing Digital Signage (Design, Scheduling Management, Technical Support).
* Assist with internal live broadcast event productions by helping setup LED walls, TV's, microphones, prompters, cameras, and any other broadcast needs.
* Create and update documentation.
* Help manage support requests from Slack, ServiceNow, and Email and clearly communicate symptoms and relevant information to Tier III support as necessary to resolve higher level issues.
* Assist with any AV needs for playtests and internal events.
* Assist AV Engineers with new builds and complex issues.
* Troubleshoot and fix conference room hardware and software (computers, screens, microphones, speakers, etc.).
* Field installation of control systems (Q-SYS/Crestron).
* Perform comprehensive onsite audio-visual equipment installation, including low voltage wiring, trim-out, equipment rack setup, LED systems, media rooms, audio hardware and speakers, control systems.
* Field installation of control programs (Extron/Crestron) - upload and download capability.

Required Qualifications:

* 3+ years of relevant work experience.
* Exceptional customer service.
* Able to multitask and deliver in fast-paced and high stakes environments.
* Must have experience with commercial AV and capability of making cat6 cables, audio cables and more.
* Basic familiarity with power tools, using ladders and doing some confined space work as needed with the appropriate safety equipment.
* Perform comprehensive onsite audio-visual equipment installation, including low voltage wiring, trim-out, equipment rack setup, projectors and LED systems, media rooms, audio hardware and speakers, control systems.
* Willingness to travel 10-20% of time, potentially internationally.
* Understand networking principles for data transmission (AVoIP, NVX, Dante, NDI).

Desired Qualifications:

* Knowledge of support techniques for hardware, software, and networking issues.
* Understand how to find the root cause of component failures, diagnose quickly to minimize downtime and identify possible systemic issues.
* Understand technical specs of different hardware, knowing what equipment is appropriate for a given situation.
* Experience with AV integration with a focus on physical installation and end-user support.
* Experience operating and supporting live and streamed corporate events.
* Proficiency with Google Suite tools.
* AVIXA, Infocomm, or other industry certifications are a plus.
* Q-sys and Crestron experience a plus.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

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