Supervisor, Customer Svc-Cash Support

2 weeks ago

West Bridgewater, United States Brockton Hospital Full time

Signature Healthcare is Southeastern Massachusetts' premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

Under the direction of the Director, Patient Accounts, supervises and coordinates hospital self-pay credit and collection, Free Care/MassHealth enrollment/approval, cash application/clerical support, and customer service functions. Supervises, trains, and educates staff and coordinates operations of the Customer Service and Cash Application/Clerical Support functions within a broad scope of established Department policies and procedures. Handles more complex issues, generally discussing questionable cases with Manager prior to taking action.

Location: West Center St, West Bridgewater, MA

Department: Revenue Cycle

This is a full-time 40 hour/week position.

Responsibilities:

+ Supervises associates within a broad scope of established department policies/procedures.

+ Discusses issues requiring change in policy/procedure with Manager prior to implementation.

+ Provides technical guidance, education, and training to Department and other hospital staff performing self-pay credit and collections, Free Care/Mass Health screening and enrollment, and cash application functions.

+ Reviews work for accuracy and provides necessary feedback and education to staff regarding performance issues noted.

+ Responsible for staff performance evaluations, counseling and corrective action as necessary

BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:

+ Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.

+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

+ Must be able to reasonably make appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies, and vendors.

Education/Experience/Licenses/Technical/Other:

+ Education: High school diploma or equivalent required. Bachelor's degree in Business Administration or equivalent education and experience preferred.

+ Experience (Type & Length): Requires three to five years' prior experience in hospital setting. Requires current working knowledge of third party payor requirements and contracts. Requires knowledge of State and Federal programs and regulations.

+ Certification/Licensure:

+ Software/Hardware: Accurate typing and a working knowledge of CRT and PC application required. Meditech billing system experience preferred.

+ Other:

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