Customer Services Associate
24 hours ago
About the Role:
Providing superior service to every customer, every time, all while maintaining fast and efficient service to all customers for all postal functional areas
The highest priority of the Resident Mailrooms is our customer. The quality and integrity of the services provided to them is paramount to us. We pledge to maintain an environment of mutual support, respect, acceptance and freedom from bias for all who work here and those who use services. We will treat every customer with honesty, courtesy, integrity and professionalism. We are committed to achieving high customer satisfaction while continuously improving the services we provide.
Key responsibilities may include:
* Valid Driver License - Must be able to drive a cargo van, golf carts and Transit Van
* Must be able to work Monday thru Saturday 8am to 6pm and Saturday's 11am to 3pm - shifts will vary from 8am to 1pm or 1pm to 6pm and Saturday 11am to 3pm
* Must be able to deal with high volume shipments from all courier
* Operate mailing and shipping & receiving
* Operate mail equipment, golf carts
* Order supplies and update employee lists
* Pick-up and deliver mail, parcels, to customers
* Lift large bundles of mail, overnight packages and shipments
* Handle time-sensitive material like confidential, urgent packages
* Provide courier & messenger services
* Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
* Demonstrate flexibility in satisfying customer demands in a high volume, production environment
* Consistently adhere to business procedure guidelines
* Take direction from supervisor or site manager
* participate in cross-training
* Maintain all logs and reporting documentation; attention to detail
* Adhere to all safety procedures and perform other tasks as assigned
The ideal candidates must be able to demonstrate the following qualifications:
* High school diploma or equivalent (GED) preferred but not required
* Minimum of six months customer service related experience required
* Minimum of six months related experience preferred
* A valid driver license with good driving record required
* Keyboarding and windows environment PC skills preferred
* Excellent communication skills both verbal and written
* Ability to effectively work individually or in a team environment
* Competency in performing multiple functional tasks
* Ability to meet employer's attendance policy
* Lifting up to 55 pounds
* Standing for long periods of time
* Significant walking
"The pay range for this position is $16-$17 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."
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