Member Service Representative
3 weeks ago
Member Service Representatives are responsible for conducting interaction tasks to promote member satisfaction, membership sales, and retention. These include phone and in-person interaction with members and YMCA staff members, administrative activities, member and program enrollment, record keeping, and payment processing.
Job Responsibilities:
* Process payments and maintain balanced cash drawer and receipting according to procedures.
* Inform supervisor and co-workers of any dilemmas, concerns, and updates.
* Complete and accurate data entry and record maintenance for new members, renewals, program participants and guests. Systems training will be provided.
* Maintenance of all member resource information at front desk.
* Keep front desk and lobby area neat, clean and professional.
* Greet members and visitors according to YMCA guidelines.
Qualifications:
* At least 16 years of age.
* Strong customer service skills.
* Cash management experience.
* Organized and able to follow directions.
* Friendly, outgoing personality.
* Comfortable working in a membership driven environment.
* Ability to perform multiple tasks in diverse situations successfully.
* Computer and keyboarding experience.
* Strong communication skills and phone etiquette.
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