Front Desk Agent

4 weeks ago

Blue Ash, United States Aimbridge Hospitality Full time

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.


QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful. 
  • Experience in a hotel or a related field preferred. 
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
  • Must be able to convey information and ideas clearly. 
  • Must be able to evaluate and select among alternative courses of action quickly and accurately. 
  • Must work well in stressful high pressure situations. 
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
  • Must be able to work with and understand financial information and data and basic arithmetic functions. 
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos 
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
  • An operational knowledge of Microsoft Office suite 
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
  • Ability to participate in the creation of an enjoyable work environment 

RESPONSIBILITIES:

  •  
  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Welcome to Extended Stay America - Cincinnati - Blue Ash - Kenwood Road. The city of Cincinnati, Ohio was settled in 1788, and today it's a busy metropolitan area. Reserve a roomy suite at Extended Stay America and enjoy convenient amenities during your visit like a fully equipped kitchen and pet-friendly rooms.


As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.


After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


  • Front Desk Agent

    1 month ago

    Blue Ash, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago

    Blue Ash, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 weeks ago

    Blue Ash, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago

    Blue Ash, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    4 weeks ago

    Blue Ash, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Hotel Front Desk Agent

    4 weeks ago

    Blue Bell, United States Normandy Farm HotelBlue Bell County Club Full time

    Description: **Normandy Farm** is seeking qualified individuals who are interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will...

  • Hotel Front Desk Agent

    4 weeks ago

    Blue Bell, United States Normandy Farm Hotel & Conference Center Full time

    Job DescriptionJob DescriptionDescription:Normandy Farm is seeking qualified individuals who are interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class...

  • Hotel Front Desk Agent

    4 weeks ago

    Blue Bell, United States Hansen Properties , Inc. Defunct Full time

    Job Type Part-time Description Normandy Farm is seeking qualified individuals who are interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality...

  • Hotel Front Desk Agent

    3 weeks ago

    Blue Bell, United States Hansen Properties , Inc. Defunct Full time

    Job Type Part-time Description Normandy Farm is seeking qualified individuals who are interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality...

  • Front Desk Agent

    1 month ago

    Blue Lake, United States Blue Lake Casino Full time

    Blue Lake Casino & HotelPOSITION DESCRIPTIONMANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARYJob Title: Front Desk AgentDepartment: Hotel OperationsReports To: Front Office Supervisor/CoordinatorFLSA Status: Non-ExemptPrepared By: Human Resource ManagerRevised Date: May 14, 2013Approved By: Hotel ManagerApproved: May 14, 2013Position...

  • Front Desk Agent

    4 weeks ago

    Blue Lake, United States Blue Lake Casino Full time

    Blue Lake Casino & HotelPOSITION DESCRIPTIONMANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARYJob Title: Front Desk AgentDepartment: Hotel OperationsReports To: Front Office Supervisor/CoordinatorFLSA Status: Non-ExemptPrepared By: Human Resource ManagerRevised Date: May 14, 2013Approved By: Hotel ManagerApproved: May 14, 2013Position...

  • Front Desk Agent

    4 weeks ago

    Blue Lake, United States Blue Lake Casino Full time

    Job DescriptionJob DescriptionBlue Lake Casino & HotelPOSITION DESCRIPTIONMANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARYJob Title: Front Desk AgentDepartment: Hotel OperationsReports To: Front Office Supervisor/CoordinatorFLSA Status: Non-ExemptPrepared By: Human Resource ManagerRevised Date: May 14, 2013Approved By: Hotel...

  • Front Desk

    3 weeks ago

    Blue Ash, Ohio, 45242, Hamilton County, OH, United States Marriott International, Inc Part time

    Additional Information Part-Time, Day Shift and Evening Shift, Weekly Pay, Weekend Availability RequiredJob Number 24103223Job Category Rooms & Guest Services OperationsLocation Courtyard Cincinnati Blue Ash, 4625 Lake Forest Drive, Blue Ash, Ohio, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management...

  • Front Desk Receptionist

    2 days ago

    Blue Bell, United States Rothman Orthopaedics Full time

    **Rothman Orthopaedics **is looking for a **Front Desk Receptionist **based in our **Blue Bell, PA **office! The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. Serves as liaison between patient and medical support staff. If you are qualified for and interested in this role, please apply. **Schedule**: Monday through...

  • Front Desk Receptionist

    2 weeks ago

    Blue Bell, Pennsylvania, United States Rothman Orthopaedics Full time

    Rothman Orthopaedics is looking for a Front Desk Receptionist based in our Blue Bell, PA office The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. Serves as liaison between patient and medical support staff. If you are qualified for and interested in this role, please apply.Schedule: Monday through Friday, shifts...

  • Front Desk Receptionist

    4 weeks ago

    Blue Bell, United States Rothman Orthopaedics Full time

    Job DetailsLevel Entry Job Location RO Blue Bell - Blue Bell, PA Position Type Full Time Education Level High School Travel Percentage Up to 25% Job Shift Day Shift DescriptionRothman Orthopaedics is looking for a Front Desk Receptionist based in our Blue Bell, PA office! The Front Desk Receptionist greets, instructs, directs, and schedules patients and...

  • Night Auditor

    4 weeks ago

    Blue Ash, United States Aimbridge Hospitality Full time

    Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security...

  • Part-time Code Department/front Desk Administrative

    3 weeks ago

    Blue Bell, United States Whitpain Township Full time

    Whitpain Township, Montgomery County, PA (population 20,333) seeks a qualified individual to fill the Part-time Code/Front Desk Administrative Assistant position. In this role, you will work Monday-Friday for an average of 24 hours per week, maintaining the front desks for both Front Office and Code Enforcement as part of the centralized administrative...

  • Front Desk Coordinator

    7 days ago

    Blue Ash, United States Vaco Full time

    * Verbal and written communication skills to interact clearly with customers, vendors and other employees * Organization skills to keep accurate records and find important information quickly * Time management skills to prioritize and complete a side variety of tasks throughout the day * Patience and listening skills to respond appropriate and interact...

  • Front Desk Coordinator

    1 week ago

    Blue Ash, United States Vaco Full time

    • Verbal and written communication skills to interact clearly with customers, vendors and other employees • Organization skills to keep accurate records and find important information quickly • Time management skills to prioritize and complete a side variety of tasks throughout the day • Patience and listening skills to respond appropriate and...