Senior Program Manager, Corporate Account Operations

2 weeks ago

San Jose, United States American Cancer Society Full time
At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

**This is a remote position for candidates currently residing in the Bay Area.**

Execute income programs and partnerships for an assigned portfolio of corporate/employer accounts. Serves as a connection point for external corporate partner, the ACS sales team and support - fulfillment staff at the Global Headquarters to ensure the delivery of quality programs to maximize revenue of the partnership. Ensures goal achievement through effective leadership, working with teams of corporate partners representatives and cross cutting staff from throughout the organization.

MAJOR RESPONSIBILITIES
  • Manages implementation for a corporate partners portfolio of over $1.6 million, partnering with multiple corporate sales staff (senior managers, directors, senior directors and strategic directors of corporate alliances).
  • Responsible for directly contributing to overall area revenue goals through current partnership execution, renewals, and upsell opportunities.
  • Serves at the primary point of contact with the liaison to corporate partner during revenue execution of partnership.
  • Executes operational aspects of CEOs Against Cancer (CAC) Chapter(s), corporate initiatives, wellness programs, and other corporate-based activities, with representatives from assigned portfolio of corporate accounts.
  • Strategizes and activates pipeline development, new sales opportunities, moves management planning, and stewardship planning and execution.
  • Ensures year long stewardship plan is created and executed to ensure partner understands impact of their partnership, leading to the renewal and growth of partnership to maximize revenue opportunities.
  • Leads the planning directly with external company representatives to develop and deliver effective fundraising platforms by managing expectations, communicating timelines and ensuring contract fulfillment.
  • Use a variety of methods and resources to creatively engage with, and enhance partner relationships, using industry knowledge and brand awareness to overcome challenges, create business opportunities and exceed company expectations.
  • Provides mentorship to new program managers of corporate account operations and thought leadership on workgroups as identified regionally and nationwide.
  • Identifies and works to remove barriers to successful completion of projects, with emphasis on resolving issues with cross-module implications both internally, with funders, vendors, and partners.
  • Represents American Cancer Society effectively with representatives of all levels from Fortune 1000, large corporations, C-suite level volunteers, community leaders, and distinguished partners.
  • Manages the successful execution of program details such as developing a project plan working with external partner to successfully execute partnership agreement.
  • Responsible for corporate program management, fulfillment completion, and customer satisfaction metrics.
  • Represents projects at meetings and in group discussions.
  • Self-motivated and able to work with limited supervision.
  • Collaborate with grant writer or manage corporate grant asks that fall out of scope for grant writer and ensure deliverables of grant are achieved and reported on as the company requires.
  • Partners with ACS sales staff with relationship and account management, working directly with designated representatives from our accounts to identify and track success metrics, plan the implementation, and monitor success throughout the lifecycle of a program.
  • Drives income program participation with accounts and their employees (e.g. Fit2Be, leaderboard campaigns, workplace giving, etc.) by working with representatives from the corporate partner company.
  • Monitors and evaluates program success and corporate account satisfaction as applicable.
  • Escalates issues or potential risks related to a program or account relationship.
  • Supports the market leader to ensure top line, and bottom-line goals are reached as well as compliance with enterprise policies.
  • Builds strong relationships and directly collaborates with staff within the market team and nationwide to leverage external affiliations and accomplish shared goals.
  • Collaborates with Strategic Director, Field Corporate Strategy and Operations and other peers on approaches to meet income targets for ACS and the account and to improve processes and policies to make ACS more efficient, effective, and easier with which to conduct business.
  • Responsible for meeting shared objectives and goals, and exchanging innovative ideas, best practices, successes, and lessons learned.
  • Works in partnership with ACS CAN, including efforts to increase ACS CAN membership.

FORMAL KNOWLEDGE
  • Bachelor's degree in business, marketing, related field, equivalent or comparable specific work experience.
  • Preferred five years' experience successfully accomplishing activities for corporate programs and events for a multi-million-dollar organization.
  • Experience should extend to working in a team environment, and in a role related to program/project management and implementations.

OTHER SKILLS
  • Experience working in a program or project management setting is preferred.
  • Proven relationship building skills, able to work effectively with teams and individuals to achieve goals.
  • Able to manage and motivate diverse groups and individuals, and work successfully as a leader in a team environment.
  • Outcome driven with strong project planning and organization skills.
  • Demonstrated ability in handling multiple priorities, supporting multiple account managers, and tracking to timelines.
  • Remains composed under stress, handles responses to criticism tactfully and takes responsibility for delivering on organizational commitments.
  • Strong market, community and constituent perspective.
  • Broad knowledge of the overall structure, programs, and services of the American Cancer Society including policies and procedures.
  • Knowledge of product marketing/sales concepts.
  • Strong customer service orientation, with extensive experience in effectively addressing, negotiating, and resolving issues with constituents (internal and external) as they arise.
  • Ability to respond appropriately and effectively to changing circumstances and priorities.
  • Proficient in computer-based applications.
  • Excellent written and verbal communication, presentation, and interpersonal skills.

SPECIAL MENTAL OR PHYSICAL DEMANDS
Some travel required.

The starting rate is $68,000 to $76,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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