System Alarm Monitor

4 weeks ago

Tysons Corner, United States M.C. Dean, Inc. Full time

Description:

The System Alarm Monitor position supports 24/7 operations at facilities in the WMA. This position requires ability to support shift work, weekends, and holidays. This position is the first level of support for internal and external customers using a variety of databases and customer driven procedures. The system alarm monitor will be answering phones, dispatching technicians, entering service requests, troubleshooting issues with customers, and performing various other administrative duties.

System alarm monitors must-

* work independently and as a team
* can work in a fast based mission critical environment and have attention to detail.
* multi task and prioritize based on established work flows
* ability to pick up and retain new information quickly and apply to on the job duties.
* ability to work with computer systems and experienced in MS office suite

Requires -

* TS/SCI clearance with polygraph REQUIRED
* High School Diploma or GED with 6-8 years of experience
* Reliable transportation
* Must successfully pass a background check and drug screen.

Desired -

Previous experience in a security operations center setting

Abilities

* Exposure to computer screens for an extended period of time.
* Sitting for extended periods of time.
* Reach by extending hands or arms in any direction.
* Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
* Listen to and understand information and ideas presented through spoken words and sentences.
* Communicate information and ideas in speaking so others will understand.
* Read and understand information and ideas presented in writing.
* Apply general rules to specific problems to produce answers that make sense.
* Identify and understand the speech of another person.

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