Student Account Specialist/Collections

4 weeks ago

Naperville, United States North Central College, IL Full time

Employment Status: Staff

Description of Key Responsibility:

1. Responsible for the processing of student billing, maintaining auto-billing tables and refund schedules in the Colleague system and updating student billing on a weekly basis.

2. Provide information and answer inquiries from students, parents, faculty, administration and staff relating to student accounts and billing.

3. Receipt and reconcile online payments on a daily basis

4. Reconcile credit card, check and cash receipting daily

5. Receipt student account monies on a daily basis with quality customer service and professionalism

6. Receipt monthly collection payments and reconcile collections accounts

7. Process student refunds on a weekly basis

8. Prepare direct billing statements for all sponsor billing and special billing statements for student as requested

9. Adjust student accounts for special billing such as parking fines, library fines, policy violations, and late payment fees

10. Send out delinquent statements on a monthly basis

11. Post Financial Aid awards to student accounts

12. Add and release holds prior to semester registration and graduation

13. Provide information and answer inquiries from students, parents, faculty, administration and staff relating to student accounts and billing.

14. Participate in new student orientation events

15. Assist in the annual preparation of the IRS 1042-S and 1098-T tax forms

16. Demonstrate a strong commitment to continuous quality improvement

17. Support the College's mission, mission and values, and contribute to the advancement of the College's Strategic Plan

18. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion

19. Perform other duties as assigned

OTHER KEY RESPONSIBILITIES

+ Support the College's mission, vision and values, and contribute to the advancement of the College's Strategic Plan.

+ Demonstrate a strong commitment to continuous quality improvement.

+ Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

Education/Training:

A high school diploma is required. Some college-level training in accounting, with experience in cashiering, accounts receivable and/or accounts payable, is preferred.

Experience:

At least two years' experience in general office/clerical, accounting and customer service. Experience with Ellucian Colleague is preferred.

Position Summary:

Under the supervision of the Student Accounts Supervisor, coordinate student tuition and fee related billing, collection of amounts due and recording payments and adjustments to tuition accounts. Receive and process payments made to the College on a daily basis and balance the transactions to system generated reports, which indicate the status of accounts. Assist students, parents Alumni, friends of the College, faculty and staff in a friendly and welcoming manner. Analyze variances between the general ledger and sub-systems for student accounts. This position is highly customer focused.

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