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Utility Systems Specialist
4 months ago
Summary
Participates in the planning, functional design and implementation of the Customer Information System (CIS) and all applications integrating with the host system.
Essential Functions
* Assist in the development of system rules and validations for the Customer Information System, and all other related applications interacting with the host system for customer data.
* Research, identify and recommend possible solutions to customer request and billing issues.
* Assist in the collection and analyzing of data for Water Utilities management, and the City of Lubbock Finance and Audit departments.
* Retrieve data material from the Customer Information and Billing System using various report writing tools: SQL *Plus.
* Ability to use Microsoft Office Products such as MS Word, Excel, Power Point & Access to draft and or compile data material.Knowledge of Microsoft Project and Visio is a plus.
* Prepare reports to document application issues; make recommendations and communication requirements to the software vendor.
* Create test scenarios for thoroughly testing software applications and code updates
* Perform related Duties as Required
Qualifications
Completion of a bachelor degree in Management Information Systems (MIS), Computer Information Systems (CIS) or four years of significant experience with Oracle Utilities Customer Cloud Service and Oracle Field Services systems; or any combination of relevant education and experience which provides the following:
Knowledge and Abilities
Knowledge of:
* Software for customer information and billing (prefer Customer Suite), Microsoft Office 7 Products, SQL * Plus and Oracle with the ability to retrieve data and analyze.
* Principles and practices of effective communication, both written and verbal
Ability/skill to:
* Ability to setup and execute test scenarios to test software applications.
* Maintain appropriate documentation of issues to be resolved and test results obtained.
* Make definitive decisions regarding application setup, system rules and validation to ensure effective business practices.
Physical Requirement:
* Frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds
* Occasionally walk and stand during shift
* Frequently rotate upper trunk to right or left while sitting or standing.
