Current jobs related to Outbound Collections Opening - Wichita - OneMCI

  • Blended Call Center Representative

    2 weeks ago

    Wichita, United States MCI Careers Full time

    POSITION OVERVIEWBLENDED CALL CENTER REPRESENTATIVE (INBOUND & OUTBOUND) Start a career with our growing team! We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist...

  • Blended Call Center Representative

    1 month ago

    Wichita, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: BLENDED CALL CENTER REPRESENTATIVE (INBOUND & OUTBOUND) Start a career with our growing team! We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist...

  • Blended Call Center Representative

    1 day ago

    Wichita, United States MCI Careers Full time

    LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...

  • Blended Call Center Representative

    2 weeks ago

    Wichita, United States MCI Careers Full time

    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for call center representatives to support...

  • Collections Manager

    2 weeks ago

    Wichita, Kansas, United States CURO Financial Technologies Corp Full time

    About the RoleCuro Financial Technologies Corp is seeking an experienced Collections Manager to join our team. As a Collections Manager, you will be responsible for leading our collections team and developing strategies to improve collections performance.Key ResponsibilitiesLead and manage the daily activities of collections agents and supervisorsMaintain...

  • Phlebotomist (Plasma Center) - Blood Collection Specialist

    2 weeks ago

    Wichita Falls, Texas, United States Freedom Plasma Full time

    Job SummaryWe are seeking a skilled Phlebotomist (Plasma Center) to join our team at Freedom Plasma. As a Phlebotomist, you will be responsible for establishing rapport with donors, conducting routine venipuncture, and ensuring the overall service satisfaction of our donors.Key ResponsibilitiesEstablish rapport with donors to ensure overall service...

  • Account Recovery Specialist

    2 weeks ago

    Wichita, Kansas, United States Account Recovery Specialists Full time

    Account Recovery Specialists, Inc. is a Kansas-grown, family-owned organization headquartered in Wichita, KS. We provide comprehensive accounts receivable management with compassion, integrity, and technology. As an Account Representative, you will make outbound and take inbound calls to negotiate payment arrangements and resolve accounts. Responsibilities...

  • Member Outreach Rep/White Glove

    1 week ago

    Wichita, United States TEKsystems Full time

    Description: Member Outreach – High Touch VIP Client -Internal Dialer from Optum's internal system. -Calling unengaged member population, warm conference to Primary Care Provider. -Educating members on their health plans, asking them to conduct a survey or calling to remind them of an event within their market. They will need to use their “up selling”...

  • Account Recovery Specialist

    3 weeks ago

    Wichita, Kansas, United States Account Recovery Specialists, Inc Full time

    Job OverviewAccount Recovery Specialists, Inc. is a leading provider of comprehensive accounts receivable management services. We are seeking a highly motivated and reliable Account Recovery Specialist to join our team in Wichita, Kansas.Key Responsibilities:Make outbound and take inbound calls to negotiate payment arrangements and resolve accountsMaintain...

  • Account Resolution Specialist

    4 weeks ago

    Wichita, Kansas, United States Account Recovery Specialists Full time

    Are you interested in a challenging role in the financial services industry? Account Recovery Specialists, Inc. (ARSI) is a leading provider of accounts receivable management services. With a strong commitment to compassion, integrity, and technology, we have been returning millions of dollars annually to our clients, local businesses. We have been...

  • Customer Service Associate

    1 day ago

    Wichita, United States Motiiv Auto Group Full time

    CUSTOMER SERVICE AND SCHEDULING REPRESENTATIVEFULL TIME POSITIONS - IMMEDIATE OPENINGS - $15 PER HOUR PLUS BONUS Orr Nissan of Wichita is looking for highly motivated individuals with a strong desire to succeed and focus on customer service. Sales experience preferred, but not required. Training is provided to ensure your success! Our customer service and...

  • Telephone Sales Marketer

    2 months ago

    Wichita, United States Ryan Barber-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionWe are looking for a Sales Representatives to make outbound sales calls for our agents regarding our products and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works...

  • Telephone Sales Marketer

    2 weeks ago

    Wichita, United States Primary Location Full time

    We are looking for a Sales Representatives to make outbound sales calls for our agents regarding our products and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a...

  • Call Center Agent

    1 month ago

    Wichita, United States MCI Careers Full time

    POSITION OVERVIEW: We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide...

  • Call Center Representative

    1 day ago

    Wichita, United States MCI Careers Full time

    POSITION OVERVIEW: We are looking for call center representatives to support a variety of inbound and outbound customer service and sales projects. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety...

  • Wichita Call Center Representative

    3 weeks ago

    Wichita, United States MCI Careers Full time

    POSITION OVERVIEW CALL CENTER REPRESENTATIVE (PART-TIME) We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers...

  • Call Center Agent

    2 months ago

    Wichita, United States Dynata Full time

    *Applicants must reside in Kansas to qualify Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer...

  • Account Representative

    1 month ago

    Wichita, United States Account Recovery Specialists, Inc Full time

    Job DescriptionJob DescriptionAre you interested in joining a growing, progressive company in the financial services industry?Account Recovery Specialists, Inc. (“ARSI®”) is a Kansas-grown, family-owned organization headquartered in Wichita, KS. With offices in Wichita, Dodge City, Garden City, and over 100 employees, we have been providing...

  • Customer Care Associate

    1 month ago

    Wichita, Kansas, United States Fagron Sterile Services Full time

    Position OverviewThe Customer Service Representative plays a crucial role in enhancing customer satisfaction by ensuring accurate and timely order processing while addressing any concerns that may arise. Key Responsibilities:Efficiently manage and process orders received via phone or email.Conduct prompt reviews of online shop orders.Respond to customer...

  • Client Support Specialist

    4 weeks ago

    Wichita, Kansas, United States Fagron Sterile Services Full time

    Position OverviewThe Customer Service Representative plays a vital role in ensuring customer satisfaction by directly engaging with clients to confirm order precision, promptness, and thoroughness while addressing any customer issues effectively.Key Responsibilities:Efficiently process orders received via phone or email with accuracy.Review online shop...

Outbound Collections Opening

4 months ago

Wichita, United States OneMCI Full time
Wichita, KS

$11.00 - $14.00 / hour

OUTBOUND COLLECTIONS OPENINGS

Join our team and grow with us We need collections agents to respectfully recover past due consumer accounts. In this role, you will complete our professional recovery agent training, then work to resolve open accounts with customers. You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals.

 

If you believe you have a persuasive personality and enjoy helping people toward their financial goals, this is the career for you. We provide a professional environment, great pay structure, and plenty of new accounts You provide the work ethic and professional attitude.

 

This is an experienced-level position that offers on the job paid training.  Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. 

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


-


WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

Do you strive for excellence and enjoy helping others? This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations with open accounts and promote brand awareness as you become a highly trained expert on products, technology, and business process. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Essential Duties

  • Utilize various contact technology and recovery strategies to locate right parties
  • Understand the customers situation and identify best means of payment plan
  • Negotiate payment terms with empathy, tact, and professionalism
  • Make outbound and receive inbound calls
  • Follow all required scripts, policies, and procedures
  • Respond effectively to common challenges to collection calls while discussing means of resolving open accounts
  • Meet monthly goals and perform other assigned duties
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements 

WONDER IF YOU ARE A GOOD FIT? 

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

 

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

  • Must be authorized to work in their country of residence (The United States or Canada)
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results
  • Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience.  Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

 

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.  In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.  Benefits options and plans vary slightly by location.  

 

JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, .


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

 

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

 

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

 

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

 

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

 

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

 

For more information on MCI’s response to COVID-19 please visit .