Customer Experience Associate II

3 weeks ago

Lexington, United States Conduent Incorporated Full time

Description for Internal Candidates

Remote Call Center Customer Service Representative

Medicaid Member Support - Tier 1

For The State of Kentucky

( You Do Not Need to Reside in the State to be Eligible, Please see below the states NOT Eligible )

AK, AR, CA, HI, IA, IL, MD, MV, MA, MT, ND, NH, NY, SD, WA,

Remote - Customer Service Representative

$16.50/ Hourly Paid Training

Equipment Provided

Full-time with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?



Training Monday-Friday 8:00 am-5:00 pm 4 weeks

Shifts:

An 8 hour shift will be provided during the hours of operation -

Monday thru Friday - 8:00 AM - 8:00 PM EST

Saturdays - 8:00 AM to 5:00 PM EST

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

* $16.50 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided.
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
* Employee Discounts through PerkSpot.

About the Role

Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits.

Requirements:

* Required 1 year minimum experience in High Volume Call Centers
* Required 1 year minimum Customer Service Experience
* High School diploma or GED
* Background and drug screening required.
* Stationary for your entire shift
* Quiet work environment, free of distractions

Those Successful in this role:

* Ability to problem solve through analysis and ongoing feedback.
* Achieve results through knowledge, empathy, and commitment.
* Ability to work with people of diverse backgrounds.
* Ability to adhere to a break and lunch schedule
* Excellent typing and grammar skills
* Ability to navigate a computer
* Ability to understanding/utilize policy.
* Excellent customer service skills.
* Excellent phone etiquette skills
* Reliable internet access

States that are Not Applicable for this position:

* AK, AR, CA, HI, IA, IL, MD, MV, MA, MT, ND, NH, NY, SD, WA,

#Remote44

Job Track Description:

Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. This position consists of taking back-to-back calls often, without follow up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller. The ideal candidate needs to be able to answer questions fully and capture data into a client system and responsible for memorizing several scripts verbatim per our client's policy. CSR's must answer all calls that come into their station (ie, not hanging up, not responding so that the caller hangs up, and not abusing hold time as it is closely monitored) and maintain professionalism throughout the call regardless of how difficult it may become.

As stated calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits.

CSR's are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly).

CSR's are responsible for following a break and lunch schedule daily that is set by our global Workforce team. Our internal department can accurately forecast how many calls we are going to take every 30 minutes , that being said, since we are good at forecasting that call volume, we also know how many CSRs we need to answer all of those citizen calls. So being here is critical.

* Performs business support or technical work, using data organizing and coordination skills.
* Performs tasks based on established procedures.
* In some areas, requires vocational training, certifications, licensures, or equivalent experience.

Responsibility Statements

* Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
* Identifies customer needs by referring to case notes and examining each as a specific case.
* Performs routine call center activities concerning business products and services.
* Uses standard scripts and established guidelines and under supervision.
* Provides customers with information that is specialized and communicated in a warm empathetic manner.
* Gathers all necessary information to update the database.
* Escalates issues to senior levels, based on complaints or concerns.
* Explains company policies to customers.
* Performs other duties as assigned.
* Complies with all policies and standards.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives.

  • Customer Experience Associate II

    3 weeks ago

    Lexington, United States Conduent Incorporated Full time

    Remote Call Center Customer Service Representative Medicaid Member Support - Tier 1 For The State of Kentucky ( You Do Not Need to Reside in the State to be Eligible, Please see below the states NOT Eligible ) AK, AR, CA, HI, IA, IL, MD, MV, MA, MT, ND, NH, NY, SD, WA, Remote - Customer Service Representative $16.50/ Hourly Paid Training Equipment...

  • Customer Experience Associate II

    3 weeks ago

    Lexington, United States Conduent Incorporated Full time

    Remote Call Center Customer Service Representative Medicaid Member Support - Tier 1 For The State of Kentucky ( You Do Not Need to Reside in the State to be Eligible, Please see below the states NOT Eligible ) AK, AR, CA, HI, IA, IL, MD, MV, MA, MT, ND, NH, NY, SD, WA, Remote - Customer Service Representative $16.50/ Hourly Paid Training Equipment...

  • Customer Experience Associate

    2 days ago

    Lexington, Kentucky, United States Ace Hardware Full time

    Ace Hardware is seeking a Customer Experience Associate to join our team. In this role, you'll have the opportunity to work closely with customers, understand their needs, and provide expert advice.Key ResponsibilitiesProvide exceptional customer service, responding to customer inquiries and resolving issues promptly.Collaborate with colleagues to ensure...

  • Customer Experience Associate

    3 days ago

    Lexington, Kentucky, United States Torrid Full time

    Job OverviewThe Customer Experience Associate will play a key role in delivering outstanding service and driving sales at Torrid's Hamburg Pavillions location.Main Responsibilities:Deliver an exceptional shopping experience by fostering positive connections with customersMaintain a well-organized and visually appealing sales floorUtilize sales expertise to...

  • Customer Experience Associate

    6 days ago

    Lexington, Kentucky, United States Carter'sOshKosh Full time

    Job SummaryWe are seeking a highly motivated Sales Associate to join our team.The ideal candidate will be responsible for providing exceptional customer service, maintaining a safe and clean store environment, and executing point-of-sale transactions.

  • Administrative Support Associate II

    1 week ago

    Lexington, United States University of Kentucky Full time

    Job SummaryThis position will provide administrative support to the CAER Assistant Directors, Faculty Members and Facility & Operations. The person filling this position will perform duties of a general office administrative assistant and serves as point-of-contact. Specifically, the Administrative Support Associate II will be responsible for the support of...

  • Sales Associate

    2 weeks ago

    Lexington, Tennessee, United States Wal-Mart Stores , Inc. Full time

    Job Summary:  We are seeking a skilled Sales Associate to join our team in Lexington, TN. As a key member of our sales floor, you will be responsible for providing exceptional customer service, ensuring accurate order fulfillment, and maintaining a clean and organized store environment.About the Role:  As a Sales Associate, you will have the opportunity...

  • Customer Service Rep II

    2 weeks ago

    Lexington, United States Genuine Parts Company Full time

    SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES: • Places customer orders via telephone, fax,...

  • Customer Service Rep II

    4 months ago

    Lexington, United States Genuine Parts Company Full time

    SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES: •Places customer orders via telephone, fax,...

  • Customer Service Rep II

    1 week ago

    Lexington, United States Genuine Parts Company Full time

    SUMMARY:Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).JOB DUTIES:• Places customer orders via telephone, fax,...

  • Customer Experience Representative

    2 days ago

    Lexington, North Carolina, United States Belk Full time

    About the OpportunityAre you looking for a career that offers a sense of accomplishment and financial rewards? Do you enjoy working in a dynamic and fast-paced environment? If so, we invite you to apply for our Sales Associate position at Belk.Job Summary:We are seeking a skilled and customer-focused Sales Associate to join our team. The ideal candidate will...

  • Customer Experience Specialist

    3 days ago

    Lexington, Nebraska, United States Hibbet Sports Full time

    This Sales Associate Lead role offers a unique opportunity to take your sales career to the next level. As a key member of our sales team, you will be responsible for mentoring and guiding other sales associates, as well as contributing to the overall success of the store.Your Key ResponsibilitiesMentor and train new sales associates to ensure they have the...

  • Administrative Support Associate II

    1 week ago

    Lexington, United States University of Kentucky Full time

    Job SummaryThis position will provide administrative support to the CAER Carbon Materials and Cementitious Research groups. The person filling this position will perform duties of a general office administrative assistant and serves as point-of-contact. Specifically, the Administrative Support Associate II will be responsible for the management of research...

  • Sales Associate

    2 days ago

    Lexington Park, Maryland, United States Ollie's Bargain Outlet, Inc. Full time

    Ollie's Bargain Outlet, Inc. is a dynamic retail environment seeking a Sales Associate - Customer Experience Specialist to join our team. The ideal candidate will possess excellent communication skills, be knowledgeable about products and promotions, and provide exceptional customer service.As a Sales Associate, you will be responsible for:Greeting and...

  • Retail Sales Associate

    2 weeks ago

    Lexington, Kentucky, United States JoAnn Stores Full time

    About UsAt JoAnn Stores, we strive to create a welcoming environment that inspires creativity in our customers. Our goal is to make every customer feel valued and appreciated.Job OverviewWe are seeking a skilled Retail Sales Associate who will deliver exceptional customer service, drive sales through advanced product knowledge, and embody the brand as a true...

  • Customer Experience Consultant

    2 weeks ago

    Lexington, Kentucky, United States Bob's Discount Furniture Full time

    About UsBob's Discount Furniture is a leading retailer of home furniture and accessories. We are committed to providing our customers with an exceptional shopping experience.Job SummaryWe are seeking a highly motivated and customer-focused Guest Experience Sales Specialist to join our team. As a key member of our sales floor, you will be responsible for...

  • Customer Experience Specialist

    4 days ago

    Lexington, Kentucky, United States Urban Outfitters , Inc. Full time

    We are seeking a highly motivated and enthusiastic individual to join our team as a Retail Sales Associate - Fashion. As a key member of our sales team, you will be responsible for driving sales by delivering exceptional customer service and promoting the brand values.Responsibilities:Provide personalized advice and guidance to customers to help them find...

  • Personal Banker Associate II

    4 months ago

    Lexington, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations...

  • Sales Associate

    3 months ago

    Lexington, United States Rack Room Shoes Full time

    Rack Room Shoes - Lexington Place Ii [Sales Associate / Team Member] As a Sales Associate at Rack Room Shoes, you'll: Create an excellent shopping experience for the customers through awareness and company service standards; Maintain awareness of all current sales promotions; Maintain merchandise presentation; Develop and maintain necessary product knowledge...

  • Customer Service Rep II

    2 weeks ago

    Lexington-Fayette, United States Genuine Parts Company Full time

    SUMMARY:Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).JOB DUTIES:• Places customer orders via telephone, fax,...