Service Advisor
2 weeks ago
As a Service Advisor, you are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.
Automotive Service Advisor Job Duties:
* Meet with customers and determine their needs for repair and/or maintenance of their vehicle needs and issues.
* Increase customer satisfaction by building customer relations.
* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
* Create estimates by costing materials, supplies, and labor; including deductibles using X-Time.
* Prepares repair orders (RO) by describing issue, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
* Monitor the progress of each vehicle throughout the day, and updating customers frequently.
* Increase profitability by maximizing sales & execute retail promotions.
* Perform active deliveries. All guest needs to be walked to their vehicles and all advisor needs to talk about the VW survey and ask to fill it out.
* Perform follow-up calls with all guest
Automotive Service Advisor Requirements:
* Excellent customer skills
* Organizational skills
* Team player
* Ability to perform a variety of tasks simultaneously
* Ability to concentrate and accomplish tasks despite interruptions
* CDK experience is a plus 1 year
* Able to work on Saturdays
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Service Advisor
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