Technical Advisor

1 month ago

Elk Grove, United States Elk Grove Power Sports Full time

Job Summary: 

Elk Grove Power Sports, a leading dealership in Elk Grove, California, is seeking a Technical Advisor to join our team. This is a full-time, management role with a base salary and commission structure. Experienced auto technicians, motorcycle technicians or powersports technicians are encouraged to apply.  In-house training will be provided. As a Technical Advisor, you will be responsible for providing technical guidance and support to our technicians and customers, assisting in the smooth and efficient operation of our service department. 

Compensation & Benefits: 

- Base wage plus commission 

- Comprehensive benefits package including medical, dental, and vision insurance 

- 401(k) plan with company match 

- Paid time off and holiday pay 

Responsibilities: 

- Work with manufactures and assist in diagnosing and troubleshooting problems. 

- Communicate directly with manufactures, providing technical data and support in an efficient and professional manner. 

- Stay updated on industry developments and changes in technology to ensure our team is using the most effective and efficient methods. 

- Assist in managing and overseeing the performance of technicians, providing feedback as needed. 

- Collaborate with other departments such as sales and management to provide a seamless customer experience. 

- Assist in tracking and maintaining inventory of tools, equipment, and parts. 

- Attending manufacture training online and in person. (Travel required) 

Daily Duties: 

 - Work directly with the Service Writer/Manager on the dispatching of repair orders.  

- Work directly and assist multiple lower-level technicians.  

 - Converse with customers, should a technical conversation be required.   

 - Download and Upload vehicle on board computer information.  

 - Be the first point of contact with the manufacturers for warranty repairs.  

 - Effectively communicating with manufacturers via email, case, or phone.  

 - Perform diagnostic procedures and repairs as outlined by the manufacturer.  

 - Work with technicians on proper documentation.  

 - Assist Service Manager on technician and overall shop efficiency.  

 - Perform technical work as needed and maintain a set efficiency rate.   

 - Perform warranty submissions as needed.  

Requirements: 

- High School diploma or equivalent; Associate degree or certification in a technology field preferred. 

- Minimum of 5 years of experience in a technical role, with a strong understanding of diagnostic tools and repair methods. 

- Strong leadership and communication skills. 

- Ability to collaborate with team members and work in a fast-paced environment. 

- Must be able to lift and move heavy equipment as needed. 

EEOC Statement: 

Elk Grove Power Sports is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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