Customer Relations Specialist
1 week ago
Job Title: Owner Relations Specialist (Hybrid)
Reach out to Bmcginness@astoncarter.com****
Job Description:
We are seeking a dedicated and professional Owner Relations Specialist to join our team. In this role, you will be responsible for managing and processing owner inquiries, maintaining strong relationships with industry partners, and supporting various departments with document control and customer service. You will play a crucial role in ensuring the accuracy and efficiency of our owner account data and providing exceptional support to our landowners.
Responsibilities
+ Scan documents into the internal database as needed.
+ Create and monitor Salesforce accounts and cases.
+ Prepare and mail Change of Address and ACH forms.
+ Process new and revised owner account data.
+ Answer incoming calls on the Owner Relations hotline.
+ Create and maintain strong relationships with interest partners and industry peers.
+ Research owner inquiries related to discrepancies in payments, interests, and settlements.
+ Confirm decimal interests by calculating various interest types such as working interest, net revenue interest, NPRI, overriding interests, Take in Kind (TIK).
+ Analyze data to confirm leasehold HBP status using GIS maps and other tools.
+ Review lease documents to confirm lease term, royalty percentage, gas price, deductions, market enhancement, etc.
+ Provide assistance to the legal department to resolve claims and civil matters.
+ Perform other land department responsibilities as assigned.
Essential Skills
+ 0-2 years of commensurate experience.
+ High school diploma or GED.
+ Ability to build strong relationships.
+ Excellent communication skills, both oral and written.
+ Ability to manage stressful situations to a positive outcome.
+ Professional demeanor and proven ability to work in a team environment across cross-functional teams.
+ Self-motivated and adaptable.
+ Ability to prioritize workflow based on specific deadlines.
+ Demonstrated ability to positively influence peers to accomplish organizational goals.
+ Excellent organizational, communication, and problem-solving skills.
+ Proficiency in MS Word, Excel, PowerPoint, Outlook, and cloud-based CRM applications.
Additional Skills & Qualifications
+ 0-2 years of administrative experience with customer service experience.
+ Diploma required (no degree necessary).
Work Environment
This role follows a hybrid work schedule with 3 days in the office and 2 days remote in Canonsburg, PA. The position requires 6 weeks of mandatory in-person training, during which no calls are allowed. The work hours are Monday through Friday, from 7:30 AM to 4:30 PM.
Pay and Benefits
The pay range for this position is $19.05 - $20.50
- Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Canonsburg,PA.
Application Deadline
This position will be accepting applications until Dec 17, 2024.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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Customer Relations Specialist
1 week ago
Canonsburg, United States Aston Carter Full timeJob Title: Customer Relations Specialist (Hybrid) Job Description: We are seeking a dedicated and professional Owner Relations Specialist to join our team. In this role, you will be responsible for managing and processing owner inquiries, maintaining strong relationships with industry partners, and supporting various departments with document control and...
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