Sommelier - Waldorf Astoria Chicago

4 weeks ago

Chicago, United States Hilton Worldwide Full time

A Sommelier is responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent Guest experience while assisting with achieving departmental targets.

What will I be doing?

As a Sommelier, you are responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent Guest experience. A Sommelier will also be required to assist in achieving department targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

* Provide professional and current knowledge of wines to guests
* Recommend wines to accompany relevant dishes to patrons
* Describe and up-sell wines to provide excellent customer experience
* Suggest wines to accompany new menus in line with financial budget
* Project a professional manner with an emphasis on hospitality and guest service
* Ensure accurate billing
* Strive to achieve departmental targets
* Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations
* Comply with hotel security, fire regulations and all health and safety legislation
* Attend training provided by the hotel

What are we looking for?

A Sommelier serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

* Previous experience in a customer service role in the hotel/leisure/retail sector
* Good grooming standards
* Excellent communication skills
* Passion and commitment to delivering exceptional levels of guest service
* Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

* Experience as Wine waiter/ess/Sommelier
* Sommelier qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

* Access to your pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental Health Resources
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel discount program
* Supportive parental leave
* Matching 401(k)
* Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
* Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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