Dispatcher - Fremont
4 weeks ago
Job Description:
The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.
Duties and Responsibilities:
- Monitor drivers throughout their routes.
- Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
- Assist with investigating and resolving customer concerns.
- Monitor traffic flow and send out alerts as needed.
- Record incidents for vendor follow-up.
- Support Lost and Found process.
- Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.
- Additional duties and responsibilities may apply.
Skills Required and Physical Demands:
- 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
- Extremely detail-oriented and exceptional organizational skills
- Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
- Experience using multiple software programs simultaneously with various open tabs.
- Provide quick real time responses to requests.
- Excellent written and oral communication with interpersonal skills.
- Exude a professional and energetic demeanor while performing effectively in a fast-paced environment.
- Experience using a Transportation Management System (TMS) preferred but not required.
- CDL preferred but not required.
EEOC
WeDriveU and National Express are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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