Front Desk Associate
1 month ago
Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.
General Responsibilities:
- Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
- Provide exceptional guest service
- Efficiently manages the operations of the front desk, ensure check in and check out is timely
- Warmly and professionally welcome all guests
- Process guest check-in: confirm reservations, assign guest rooms
- Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved
- Maintain knowledge of hotel policies including rates, discounts, special offers and community events
- Maintain knowledge of upcoming events, local area, and hotel offerings
- Ensure prompt delivery of billing to guests
- Process all payments types e.g. charges, cash, checks, debit or credit cards
- Discreetly handle confidential guest information
- Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
- Ensure lobby and shared areas are neat and orderly
- Adhere to all Colwen and brand standards
- Maintain STRICT key controls
- Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift
Requirements:
- One year of related experience, hotel preferred
- Prior Marriott brand experience preferred
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service sills, ability to deal with difficult guests
- Familiarity with local area, ability to provide directions and maps to local attractions and destinations
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
- Willingness to work 7-day rotational work schedule including nights, weekends, and holidays
We've got you covered: Benefits & Perks
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan - Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts - Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EOE M/F/D/V
-
Front Desk Associate
1 month ago
Brighton, United States Colwen Hotels Full timeOperate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure. Provide exceptional guest service Efficiently manages the operations of the front desk, ensure check in and Hotel, Front Desk Associate, Front Desk, Associate
-
Front Desk Management Professional
5 days ago
Brighton, United States Colwen Hotels Full timeAbout AC Hotel Cleveland CircleOur hotel is a dynamic and growing hospitality company, with an extraordinary portfolio of award-winning hotels. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences.Job DescriptionWe are seeking a skilled Front Desk Supervisor to assist in the management of...
-
Front Desk Specialist
3 weeks ago
Brighton, United States IASIS Healthcare Full timeJob Description: Front Desk Specialist - Our medical practice is seeking a highly skilled and organized individual to fill the role of Front Desk Specialist. In this position, you will be responsible for ensuring that patients receive exceptional care from the moment they walk through our door.Your duties will include:Answering phone calls and responding to...
-
Front Desk Supervisor
2 months ago
Brighton, United States Colwen Hotels Full timeAC Hotel Cleveland Circle, is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the Front Desk and Night Audit teams with a focus on guest and associate satisfaction. Successful candidates will have previous Front Desk Experience, strong customer service focus, and the...
-
Front Desk Associate
2 weeks ago
Brighton, United States Colwen Hotels Full timeAC Hotel Cleveland Circle, a Colwen Hotels property, is seeking a friendly, customer service focused full time Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and...
-
Optical Front Desk Representative
3 days ago
Brighton, Michigan, United States SVS Vision, Inc. Full timeAt SVS Vision, Inc., we strive to provide our customers with a personalized and welcoming experience. As an Optical Front Desk Representative, you will play a vital role in creating a positive first impression for our patients.Key Responsibilities:Greet patients warmly and assist them with their needsManage patient records and maintain accurate...
-
Facility Front Desk Coordinator
5 days ago
Brighton, Colorado, United States Thornton Care Center Full timeWe are looking for a highly skilled and organized individual to fill the position of Facility Front Desk Coordinator at Thornton Care Center. In this role, you will be responsible for providing excellent customer service and support to our residents, families, and staff.Key ResponsibilitiesProvide a warm and welcoming environment for visitors, residents, and...
-
Medical Center Front Desk Liaison
7 days ago
Brighton, United States Boston Medical Center Full timeAbout the PositionWe are seeking a highly skilled Patient Access Coordinator I to join our team at Boston Medical Center. As a key member of our front desk team, you will play a vital role in ensuring the smooth operation of our patient access services.In this dynamic and fast-paced environment, you will be responsible for coordinating patient access...
-
Front Counter Associate
3 weeks ago
Brighton, Michigan, United States Kaffirlime LLC Full timeWe are looking for a Front Counter Associate to join our team at Kaffirlime LLC in Brighton, MA.Job DescriptionAs a Front Counter Associate, you will be responsible for handling cash and card transactions using Square POS, maintaining a clean and organized work environment, and ensuring that guests have a good dining experience. You will also be required to...
-
Front End Service Team Associate
4 days ago
Brighton, Colorado, United States Walmart Full timeAbout the RoleThis Front End Service Team Associate position is responsible for providing excellent customer service and ensuring a positive shopping experience for our customers.Responsibilities include greeting and thanking customers, processing returns / refunds, and carrying out financial transactions. This role may also involve standing for long periods...
-
Cashier and Front Desk Staff
3 weeks ago
Brighton, Colorado, United States Wal-Mart Stores , Inc. Full timeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our team as a Cashier & Front End Services representative!**About the Position:** In this role, you will be the face of Walmart, providing a warm and welcoming experience for our...
-
Hotel Operations Manager
3 weeks ago
Brighton, United States Colwen Hotels Full timeJob Description: The Front Desk Supervisor plays a critical role in ensuring the smooth operation of our hotel's front office, providing exceptional guest service, and maintaining high levels of associate satisfaction. If you are a motivated and detail-oriented individual with a passion for hospitality, we encourage you to apply for this exciting...
-
Service Desk Technician II
1 week ago
New Brighton, United States Mytech Partners Full timeJob DescriptionJob DescriptionDescriptionThe Service Desk Technician II staff are the front line to our client’s daily support request. By providing fast, efficient, and effective resolution to our client’s advanced support requests, we ensure clients stay productive. Support for advanced client issues such as application support, outage resolution, and...
-
Front End Service Team Associate
1 week ago
Brighton, United States Walmart Full timexmlns="http://www.w3.org/2000/svg" aria-hidden="true" role="presentation">Hourly Wage: $18 - $24 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts...
-
Front Counter Representative
6 days ago
Brighton, Colorado, United States Big 5 Full timeAs a Retail Cashier Associate at Big 5, you will be responsible for managing the front counter and providing top-notch customer service. This is a dynamic and exciting role that requires a strong work ethic and excellent communication skills.Key Responsibilities:Process transactions accurately and efficiently using the POS terminal.Provide exceptional...
-
Counter Service Representative
6 hours ago
Brighton, Colorado, United States Bowlero Corporation Full time**Job Summary**Bowlero is seeking a Counter Desk Attendant to provide exceptional customer service and support to our guests. As a Counter Desk Attendant, you will be responsible for managing the front desk operations, handling customer transactions, and ensuring a positive experience for our guests.**Key Responsibilities**Manage front desk operations,...
-
Night Auditor
5 months ago
Brighton, United States Colwen Hotels Full timeAC Cleveland Hotel, a Colwen Hotels property, is seeking a friendly and detail orientated Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area. Colwen Hotels is a hospitality...
-
Full Time Night Auditor
4 weeks ago
Brighton, United States Colwen Hotels Full timeAC Cleveland Hotel, a Colwen Hotels property, is seeking a friendly and detail orientated Full Time Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area. Colwen Hotels is a...
-
Front Desk Coordinator
3 days ago
Brighton, Colorado, United States All Open Positions Full timeJob OverviewWe are seeking a highly skilled and customer-focused Receptionist to join our team at All Open Positions. This is an exciting opportunity for someone who is passionate about delivering exceptional service and ensuring a seamless experience for our customers.
-
Front Desk Coordinator
5 days ago
Brighton, Colorado, United States Intermountain Healthcare Full timeJob OverviewAt Intermountain Healthcare, we are committed to providing exceptional patient care. As a Receptionist in our Physical Therapy department, you will play a vital role in ensuring that our patients receive the best possible experience.About the RoleThis position is responsible for greeting customers, answering telephone calls, taking messages, and...