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District Service
4 months ago
**Overview**
**Who we are**
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
**Who we're looking for**
Toyota's _Boston Region_ is looking for a passionate and highly motivated **District Parts & Service Manager.**
The primary responsibility of this role is to be the primary point of contact for all dealer and district service and parts related activities.
Reporting to the Regional Customer Service Field Manager, the person in this role will support the _Boston Regional_ Office's objective to increase parts and accessories purchases and improve customer satisfaction/retention.
**What you'll be doing:**
+ Communicate and administer Toyota service and parts policies, procedures and philosophies with Toyota dealers to ensure and maximize customer satisfaction/retention
+ Maximize the sale of genuine Toyota parts through dealers while maintaining dealer purchase loyalty and smooth parts supply to Toyota owners
+ Assist District Sales Manager with SmartPath implementation activities for dealerships in district (SmartPath dealership awareness / communication / education / launch / sustainment).
+ Counsel with dealership management regarding the profitability, customer satisfaction and proper operation of service and parts departments within the assigned district
+ Monitor dealer warranty expense to ensure compliance with Toyota Policies and Procedures
+ Provide leadership by demonstrating good personal organization and time utilization by applying the managerial skills of planning, controlling, and reviewing
+ Motivate personnel at all levels within the scope of the specific duties of this position
+ Personal interaction with customers to counsel on technical and/or warranty concerns
**What you bring**
+ 2 years of varied automotive experience _(within the corporate sales division or regional office)_
+ Completion of the Management Trainee program _(if internal)_
+ Strong communication, organizational, and interpersonal skills
+ Ability to travel overnight frequently
+ Working knowledge of:
+ Service & parts policies and procedures
+ Service & parts operating systems and processes
+ Dealer operating standards
+ Warranty policies and procedures
+ Customer survey system
+ Customer Services programs and operational elements
+ Dealer financial statement
+ Dealer parts inventory practices
+ Experience with Microsoft Office products
+ This position requires driving. A motor vehicle record that's acceptable by company standards is required for this position
**Added bonus if you have**
+ Bachelor's degree or higher in business or automotive-related subject
+ Used vehicle automotive experience
+ Technical training certification structure and requirements
+ Management & professional training certification structure and requirements
**Belonging at Toyota**
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.