ITS Student Assistant

1 week ago

Pleasantville, United States Pace University Full time

Exact schedule to be determined with supervisor; no more than 20 hours per week when school is in session and no more than 35 hours per week during breaks.

About the Institution

Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students-academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor's, master's, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.

AA/EEO Statement

Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.

Annual Security Report Notice

Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University's Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.

The Student Assistant's primary job functions will be located in the Client Support Office/CRC Walk-In Center and occasionally assisting the IT Help Desk as needed with level 1, 2, and 3 type support.

Position Duties

* Assisting users by troubleshooting hardware and software problems on PC's and Mac's (both desktop and laptop), answering phones, replacing printer toner cartridges and printer paper, assisting users with printing services, troubleshooting mobile devices, activating campus accounts, user account activation, password resets, problems with Portal, Blackboard, and email
* Assist on-campus and off-campus users by troubleshooting with remote support tools, perform virus scans and virus removal using free and licensed virus removal tools
* Assist users with advanced Pace systems such as Kronos timesheets, SAS, and SPSS
* Conduct image back-ups and image deployments as well as work on open-source software and services.
* Assist in leading other student workers and execute specific tasks assigned by

Supervisors/Managers

* Perform other duties as assigned
* - Must possess mid to advanced computing skills and basic troubleshooting methodology
* - Strong Knowledge of Microsoft Windows and Apple OS X
* - Programming skills are preferred, such as VB scripting and batch file creation
* - Basic knowledge of hardware functionality and replacement
* - Ability to act efficiently with multi-tasking and problem-solving abilities in a busy work environment
* Some heavy lifting may be required (~30lbs)

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