Sr. Manager, ServiceNow Architecture

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary:

At BMS, digital innovation and Information Technology are central to our vision of transforming patients' lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology.  We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.



In this role you will be responsible for designing, developing, and maintaining the ServiceNow technical architecture of the ServiceNow platform. You will collaborate with stakeholders, business analysts and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team

Key Responsibilities

* Architect, design, develop, test, and maintain ServiceNow platform following industry best practices.


* Implement and communicate best practice principals for Architecture & Integration ensuring they are well documented and followed by developers, administrators, and 3rd party vendors.


* Work closely with cross-functional teams to deliver ServiceNow solutions.


* Work with the development team to troubleshoot and resolve issues/incidents.


* Support ServiceNow Architecture and lifecycle management for new and existing ServiceNow Integrations.


* Collaborate with product owners and stakeholders to ensure requirements are clearly understood and backlog items are prioritized.


* Demonstrate a flexible and adaptive approach to accommodate changing requirements.


* Ensure clear communication and transparency within the team and stakeholders.


* Identify opportunities for new/improved Architecture opportunities.


* Identify and implement platform optimization opportunities.


* Collaborate with Quality, Cybersecurity and Testing teams to ensure the quality and security the platform and the solutions provided.


* Communicate with the business process analysts and stakeholders to identify current and future roadmap and strategies for the platform.


* Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.


* Mentor and train junior ServiceNow developers.



Qualifications & Experience:

* Degree in Computer Science, Information Systems, related field, or equivalent work experience


* 5+ years of experience in ServiceNow development and implementation with an architectural focus


* Broad exposure to ServiceNow modules (ITSM, ITAM, ITOM, IRM (GRC/TPRM), HRSD)


* Proficiency in ServiceNow platform functionalities including Service Catalog, Flow Designer, Workflow Editor, Scripting and Integration Hub


* Strong analytical and problem-solving skills to troubleshoot and resolve technical issues


* Excellent communication and collaboration abilities to work effectively with cross-functional teams


* Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment


* Experience with ServiceNow integrations


* Experience with ServiceNow scripting languages


* Experience with ServiceNow reporting and analytics


* Experience with Agile development methodologies


* Experience with ServiceNow performance tuning and optimization


* Experience with ServiceNow security and compliance


* ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus



If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.