![Bristol-Myers Squibb Company](https://media.trabajo.org/img/noimg.jpg)
Sr. Manager, ServiceNow
2 weeks ago
Working with Us
At Bristol-Myers Squibb, we offer a work environment that is both challenging and meaningful. Every day, our teams engage in intriguing work that has the power to transform lives. From enhancing production processes to groundbreaking advancements in cell therapy, our work impacts patients and those who undertake it. Join us to explore rare opportunities for growth and success in a diverse and high-achieving setting. Your career can reach new heights beyond your expectations.
Position Summary
This role is pivotal in the design and maintenance of ServiceNow at Bristol-Myers Squibb. The individual in this position will lead the delivery of new technology features and provide support for enhancements to optimize ServiceNow operations. Collaboration with stakeholders and IT teams is key to understanding requirements and implementing solutions that enhance the platform and user experience.
At Bristol-Myers Squibb, digital innovation and Information Technology play a central role in our mission to revolutionize patient care through scientific advancements. Utilizing technology is essential to improve global patient services, accelerate medical breakthroughs, and elevate patient care. Join our team if you are seeking an engaging and fulfilling career.
Key Responsibilities
- Collaborate with stakeholders, system architects, and IT teams to understand requirements and implement solutions that enhance user experience
- Design solutions on the ServiceNow platform using various tools and technologies
- Support continuous improvement opportunities
- Ensure alignment with enterprise strategy, processes, and capabilities
- Engage in business process re-engineering efforts for software projects
- Conduct User Acceptance Testing (UAT) and communicate updates to stakeholders
- Collaborate with cross-functional teams to deliver ServiceNow solutions
- Troubleshoot and resolve issues/incidents
- Work closely with product managers and stakeholders to prioritize requirements and design solutions
- Demonstrate flexibility and adaptability in response to changing requirements
- Make informed decisions supported by thorough data analysis
Qualifications & Experience
- Degree in Computer Science, Information Systems, or related field
- 6+ years of ServiceNow experience
- Proficiency in ServiceNow modules and capabilities
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Experience with ServiceNow integrations, scripting, reporting, and analytics
- Knowledge of Agile development methodologies
- ServiceNow certifications are a plus
If you encounter a role that interests you, we encourage you to apply. Your next career opportunity could be closer than you think.
Uniquely Interesting Work, Life-changing Careers
Bristol-Myers Squibb provides employees with a unique opportunity to contribute to life-changing work in the field of science. Our inclusive culture values diversity in clinical trials, while shared values like passion, innovation, and accountability drive us forward. Join us in transforming lives through our work.
On-site Protocol
Bristol-Myers Squibb's occupancy structure defines the work requirements for employees. Roles may be site-essential, site-by-design, field-based, or remote-by-design, each tailored to the nature of the job. Onsite presence fosters collaboration, innovation, and productivity, while remote roles require travel flexibility.
Bristol-Myers Squibb prioritizes inclusivity and workplace support for individuals with disabilities. Applicants can request accommodations during the recruitment process. Vaccination for Covid-19 is strongly recommended for employee well-being.
Bristol-Myers Squibb is an equal opportunity employer committed to diversity and inclusion. Qualified applicants will be considered based on their skills and experience, without discrimination.
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